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Autopay

  • 30 August 2020
  • 2 replies
  • 152 views
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Payment Card was declined. I changed to a new one and set up for auto pay the same day. So, why was my service cut off? I had to pay $19 on top of my $100 over the phone just to get it back on since i did not have internet access to pay the account.
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Best answer by do3908 31 August 2020, 01:12

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Userlevel 3

@jkey2000 


Thank you for reaching out.  Unfortunately, if the Autopay was changed that day it will not deduct until the next bill cycle.  Therefore the service was suspended and a reactivation fee was charged.  

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