Autopay Billing glitch charged me $15 for reactivation. Expecting refund!

  • 24 August 2023
  • 1 reply


I recently got a new credit card. I got a message on my phone regarding Cricket’s autopay attempt failing to go through, so I immediately called and updated my credit card information and was told by the robot that my autopay would continue as normal. I got a text to confirm that. 

Just this evening (8/24 at 11:30pm MDT), I got a text saying that my Max benefits have been cancelled. Then my texts weren’t working. I checked my account to see it was suspended due to not paying my bill and was being charged an extra $15 for reactivation along with my regular $98 bill. How convenient to discover this AFTER Customer Support hours!

I was forced to pay the reactivation fee as I needed my phone, but since this error was 100% the fault of the company, how should I go about getting my $15 refund?

I have noticed this is a common issue. Absolutely unacceptable! This glitch has been going on for years and there is no fix for this???


Best answer by MarceloF 25 August 2023, 21:42

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Userlevel 1
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We are sorry to hear you are experiencing issues with your Autopay and would be happy to take a further look into this matter. Could you please PM @CricketSupport for further assistance.