Autopay card update issue resolution?

  • 3 November 2023
  • 1 reply

Badge +1

Despite multiple attempts to update my expiring autopay card with various alternatives, including virtual cards from the same bank and a Discover card, I continuously encounter the frustrating "Looks like your card information is incorrect" message, although these cards function flawlessly elsewhere. Exhausting 30 minutes on the phone with unhelpful support only led to the unconvincing conclusion that the issue lies with my card. Even my bank has confirmed the absence of any rejected charges. How can I effectively resolve this exasperating issue?


Best answer by ChristopherS 4 November 2023, 16:07

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1 reply

Badge +5

Hi @BhambriRohunu, welcome to Cricket’s community forum and thank you for your post! Please private message @CricketSupport with your account’s name and wireless number, so we can take a closer look into this for you.