Autopay glitch

  • 17 April 2023
  • 2 replies

Userlevel 1
Badge +3

I am on autopay.  My bill is $160 per month.  Autopay took $135 on Saturday and then my account was suspended.  Then I had to pay a reinstate fee???  It is autopay and I’ve been using it for the past 4 years!!!  So why is this my issue and why was I assessed a penalty when I am on autopay?  Why did autopay take less than way was owed?  And why is that my issue?


Best answer by Marlena_Cricket 18 April 2023, 01:01

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2 replies

Userlevel 3
Badge +5

Hi @rjpkrp and thanks for reaching out to us. We’d be happy to review your billing history to determine how we can help. Please send our team a PM to @CricketSupport and include the name on your account and your wireless number. We’re here to help! 🤗

Userlevel 1
Badge +3

This is not solved….nobody has gotten back to me.  I reached out via PM but nobody has returned my inquiry.  Please don’t mark it solved until it is truly solved.