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Can’t update expiring card in autopay

  • 16 November 2023
  • 3 replies
  • 38 views
G
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I’m having the exact same problem. I first tried updating using my same card with the new expiration date. It errored out.  Tried again, same result. I called support. Cricket support tried and it came back as a zip code problem. Suggested I call bank. I called the bank and the zip code is correct. Then I tried another card (same bank) on the app. Same result. I know my cards are fine and working everywhere else. Had no problem updating the updated card on other sites. The bank said there are no problems with my card and the associated zip code.  I’m extremely frustrated.  I don’t even know if they’ll take my cards for a regular payment. Thinking of leaving Cricket after years of what has largely been a trouble free experience.

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Best answer by EstefanyG 17 November 2023, 16:58

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EstefanyG
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Hey there, we are sorry to hear that. Please send us a private message at @CricketSupport with the name and wireless number associated with your account, and we’d be happy to assist you.

G
Badge +1

Hey there, we are sorry to hear that. Please send us a private message at @CricketSupport with the name and wireless number associated with your account, and we’d be happy to assist you.

I was able to resolve it this morning. New card on file. 

S
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It's definitely not a pleasant experience when you're trying to make a simple transaction and encounter payment errors.

It's good that you've already taken the steps of trying different cards, contacting both Cricket support and your bank, and confirming that the cards and zip codes are correct. This rules out several potential issues and narrows down the focus to Cricket's system.

I would recommend contacting Cricket support again and explaining the steps you've already taken and the information you've gathered. They should be able to escalate the issue to their technical team for further investigation. It's possible there's a specific glitch or compatibility issue with their payment processing system that needs to be addressed.

Regarding your decision to switch carriers, I would suggest waiting until this issue is resolved before making a final decision. Cricket has been a reliable provider for you in the past, and this payment issue might just be a koowspin temporary glitch. If the issue persists even after contacting support, you can always revisit your decision to switch carriers.

In the meantime, you can try making a regular payment using your card to see if it goes through. If it does, then you can continue using that card for future payments until the issue with updating payment information is resolved.

I hope this helps!

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