I’m having the exact same problem. I first tried updating using my same card with the new expiration date. It errored out. Tried again, same result. I called support. Cricket support tried and it came back as a zip code problem. Suggested I call bank. I called the bank and the zip code is correct. Then I tried another card (same bank) on the app. Same result. I know my cards are fine and working everywhere else. Had no problem updating the updated card on other sites. The bank said there are no problems with my card and the associated zip code. I’m extremely frustrated. I don’t even know if they’ll take my cards for a regular payment. Thinking of leaving Cricket after years of what has largely been a trouble free experience.
Best answer by EstefanyGView original