Changing autopay credit card

  • 31 July 2018
  • 1 reply

I’ve been trying to change my billing credit card for a month now. I’ve called customer service 3x chatted with them 4x and today went to a service kiosk to try to change it. Every single time it failed. I would get confirmation that my card has changed but right after I check, the old card info pops right back up. Anyone else having this kind of issue? I’ve had excuses from “it’s a technical glitch” to “we are updating our systems over the weekend and it should be fixed by Monday”. It’s gotten to the point I don’t think they have any clue what’s going on with their own systems. Anyone have any idea what could be causing this?

1 reply

Userlevel 4

Hello and welcome to the forum. We recommend turning auto pay off and then reactivating the service. If this does not work please send us a private message on Facebook ( or dm us on twitter @cricketsupport