Charged double for a phone plan

  • 18 August 2018
  • 4 replies
  • 900 views
6
I was charged twice for a phone plan. I think it paid next months phone plan since it says I owe $0 Sept 17th.
I didn't want to do this. I have no idea why it did this. And dialing the Customer service does absolutely nothing with my problem.
Before you give me a phone number to call, I tried it. It will dial, then tell me to wait, then say I can't be connected and hangs up.

4 replies

J
Userlevel 4
Badge +5

Hey there! Welcome to the Cricket community forum and thank you for your post. We ask that you please PM us through our Facebook page (m.me/cricketnation) or DM us through our Twitter page (@CricketSupport) as we can look into this issue for you. We look forward to assisting you.

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J
Badge

I was charged twice for phone plan after getting a error message! How do I get a refund and the money has already processed and left my account.

 

J
Badge

And reading the other post I don’t have twitter or Facebook so I won’t be utilizing those forums for assistance. 

D
Userlevel 2
Badge +4

Hi @Jgibson12 we thank you for reaching out to Cricket Forum. We would be glad to take a closer look into this for you. May you Private Message us @CricketSupport provide the name and wireless number associated with your account along with the date of payment. We look forward to assisting you! 

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