I was new to the Bridge pay program when I got laid off the 11/20. Well, I paid my $90 and was supposed to pay again yesterday. Due to the holidays I forgot and paid $90 this morning. Nothing happened. Like I said I was new to this and probably misunderstood the concept, so I called customer service. They told me my $90 I just paid was kind of like a start over since I missed that day. They were kind and did help me out, but I'm quite upset they just acted like my first $90 didn't exist. When your laid off with three little ones to care for, every little bit matters! I was appreciative for their help, but considering I do not get a check until Dec 21st, I was hoping for my $90 back. I know it was my misunderstanding, but after being a customer for so long and with 4 lines attached to my account they might have a little holiday compassion and let a mom have her money back. Guess I'll just scrape the money together to pay it all up front from now on.. Happy Holidays everyone! 😊
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