Cricket is a Fraud and scam


Userlevel 2
THIS COMPANY IS A SCAM AND IS TAKING MONEY BUT REFUSING TO PROVIDE SERVICE. I started a new line last month on the $40 plan. I immediately noticed my service was very slow, I only had 1 bar of service and I was barely able to make a call. After 3 days I received a text saying all my data was used and my data would be even slower. I then paid an additional $13 to upgrade to the unlimited data plan. This DID NOT help and my data connection was still bad (I would get error messages saying I was not connected to the network as well as seeing it on my phone. I called customer service (Aug 24) and the rep said she would create a ticket to fix the issue and issue me a courtesy credit for the inconvenience. No one every contacted me or did anything about that ticket. Since that first call I have called over 10 times ( just spoke to a rep 2hrs ago) to report the same issue and that my data is not working but they issued another ticket, some reps hung up the phone in my face and some promised another credit but all of that was a LIE because they have not done anything. Last week customer service said I need to go the store and they will fix it, I went to the store and the rep said they COULD NOT help me I need to call customer service. My phone was turned off this morning and I was told by a supervisor """ I NEED TO PAY MY BILL AND HAVE MY SERVICE RESTORED SO THEY COULD TROUBLESHOOT THE PHONE""" They had over 3 weeks to do troubleshooting but they refused. Then she said """ I can give you a credit of 0 dollars"""". Wow this company should be ashamed of themselves.

19 replies

Userlevel 4

Hello, thank you for contacting Cricket! We are sorry for any inconvenience this has caused. Can you message us to our Facebook or Twitter account. Please make sure to provide the wireless number and 4 digit pin in a PM for Facebook or DM for twitter. Below are the links to the accounts:


m.me/cricketnation or @Cricketsupport

Did they ever help you? They were no help to.

Userlevel 1
WOW, deja vu. I had the same experience. Do yourself a favor & ditch cricket. That’s what I’m going to do at months end.
Userlevel 1
BTW, don’t waste your time w/customer service or Facebook regarding Cricket it’s all a stalling tactic to keep you paying for their useless service.
Userlevel 1
They can’t help because they don’t care, have horrible equipment, don’t know how to operate said equipment & they are crooks. Just switch service, you’ll thank yourself for no more “Cricket Headaches”.
Userlevel 1

THE ONLY THINGS I DONT LIKE ABOUT CRICKET IS THEY DONT OFFER ANY GOOD DEVICES AND THE DOWNLOAD SPEEDS ARE A SLOW 3MBPS DOWN ON THE UNLIMITED PLAN BUT I DEAL WITH IT THEY HAVE THE S9 BUT NOT THE S9+ AND PROBABLY NEVER WILL AND WE ALL KNOW THE S9+ HAS BETTER SPECS SO WHY NOT HAVE THE S9+ AND THEY FAIL TO GIVE ME WIFI CALLING BECAUSE MINE IS NOT A DEVICE SOLD BY THEM BUT OTHER THAN THAT I WOULD STAY WITH THEM THEY ARE ALOT CHEAPER THAN ANY OTHER CARRIER I HAVE THE EXACT SAME SERVICES THAT I HAD WITH AT&T AND THEY WERE CHARGING ME ALMOST $300 FOR 4 LINES OF SHARED UNLIMITED DATA AT THE SAME 3MBPS DOWNLOAD SPEEDS AND NOW WITH CRICKET I HAVE 5 LINES AND ONLY PAY 125 A MONTH AND ITS NOT SHARED UNLIMITED DATA AND I ALSO GET THE HOTSPOT FEATURE ON EVERY LINE YOU CANT BEAT THAT PRICE ANYWHERE ELSE IF YOU DONT WANT TO GET SCAMMED OR ROBBED DO EVERYTHING YOURSELF ONLINE TRY TO AVOID SPEAKING WITH PEOPLE YOU CANT UNDERSTAND AND NEVER TURN ON AUTOPAY JUST SUPPLY YOUR CREDIT CARD INFORMATION ONLINE ON TIME OF RENEWAL SATISFIED CUSTOMER HERE IVE INVITED MY FAMILY TO CRICKET AND THEY LOVE IT AND HAVE ALSO REFERRED MANY PEOPLE MY FIRST LINE COST ME $55 A MONTH MY SECOND LINE COST ME $25 A MONTH MY THIRD LINE IS ONLY $10 A MONTH MY 4TH LINE IS ONLY $10 A MONTH AND MY 5TH LINE IS $25 A MONTH ALSO THE WONDERFUL THING ABOUT CRICKET IS TAXES ARE INCLUDED TELL ME WHERE YOU WILL GET UNLIMITED EVERYTHING FOR $10 A MONTH UHMMMM NOWHERE THANK YOU 

Userlevel 1
Me too! The day after I paid what the agent told me to pay they turned off my 5 lines telling me I still owed $25. I have a screenshot of my account from a minute after I paid showing a 0$ balance. They told me I was lying and refused to turn my service back on. I'm done with them. It'll cost me an extra $100 this month to leave now, but I'm willing to pay it to get away from cricket. Get out before they get you...

well in my opinion you are entitled a new phone that works and a month on cricket, since it was there sorry customer service.  the way they respond to that problem will tell you crickets morals and values as a business.   I admire your patents sir.

Hi! Could u do a favor & add . & , in ur texts? It make a lot more sense when u do. Also, cud u STOP YELLING 😨🤯

Don't buy a Cricket phone, get an OEM unlocked one.

I got a Cricket specific Galaxy S5 (back in the day) and it stopped receiving Android updates long before my wife's unlocked ATT S5 did (I got as far a Lollipop while she got Marshmallow. IIRC).

I bought a Samsung factory unlocked Note 8, and now I only have Samsung's horrible bloatware, not Crickets and Samsung's.

I was able to install MyCricket and Visual Voicemail from Google Play store, so I'm not missing anything, except the lack of future updates.

Now if Samsung would quit putting bloatware on my phone and blocking me from controlling many of the UI settings, I would be happy. It seems like you have to root a phone to actually own it, but some gaming apps won't allow installation on rooted phones.

Samsung makes beautiful hardware, but destroys the experience with their heavy handed software installations.

Userlevel 1

Sounds like an awful experience but have you tried doing some diagnostics to see if you live in a bad cell reception area? This blog tells you how to check your phone's signal strength. I've had Cricket for 2.5 years and I've never had any problems. There are many things that can screw up your call quality and data downloads so I recommend checking it out.

Userlevel 1
Not able to turn off stream more and videos limited to 480p less than dvd quality and 3mps is a shame.
Userlevel 1

As I posted in the another comment, FYI, I switched to PureTalk USA, same ATT towers, same coverage, USA based Customer Support, and cheaper. Not being paid or getting a reward from PureTalk, I'm posting this to all my previous comments to let people know there's a decent alternative...

Yeah they're trying to charge me a $75 deductible on a freaking Stylo 3 if you look at the retail price on one of those now you can buy a brand new one for less than a dollar on Amazon it's crazy and I've been paying $7 a month for over a year now I could have bought a nice phone a real good phone for the money spent on the insurance each month but that is the biggest scam on the planet and I am going to blast social media
Billy Lovelace Jr on fb
Userlevel 1
Cricket cell service turned in to worst after they reached 10 million subscribers. Data slow to 3mps, they reduced cell coverage area. Now my service is spotty with the same cellphone.

Thanks for the tip!

You're seriously giving grammar advice, with that kind of spelling?  It's YOUR, YOU and COULD... not ur, u and cud.    Don't criticize someone for leaving out commas and periods when you're also leaving things out.  How hard is it to type a few extra letters?  Words make more sense when spelled correctly as well. 

And, really, capital letters say you're angry or intent, but they don't literally make any sound.  Give people a break!  Angry people are entitled to capitalize.

Yes they are I agree 100% with you.

They simply seem to have flat out stolen $200 from me. Ordered my phone over a week ago, still I wait. I've lost count of how many times I have contacted them only to keep getting the runaround. The way they conduct business is absolutely abhorrent. I would not recommend them to ANYONE.

Reply