cricket is the worse

  • 18 December 2022
  • 1 reply

Badge +1

So last week I set up bride payment it been a rough year lost my job of 17 years. I put in my cc Info they say their has been a problem processing payment. So I do it again samethijg problem processing payment. Suddenly a minute later two Different $25 payments are taken from my account. This overdraws my bank account and now gives me a $35 fee. I could not get customer service on phone until day 4 after waiting over a hour 3 out of the four days. Day 4 I get guy on phone he looks into account ( broken English ) barely understands me he apologizes many times tells me he will

fix the problem and I don’t owe no more money. Sure thing I wake up Sunday morning and my phone is off and I have to pay reactivation fee of $25 ans the $15 they were supposed to waive. With my bank account messed up my phone bill is costing me Near $150 one month week before Xmas. Cricket and their customer service is the worse ever stay away from them. I am done after 3 years 


Best answer by James_Cricket 18 December 2022, 23:57

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Userlevel 4
Badge +5

Hello @Fish422! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear about your recent troubles with your account. Our Support team is happy to review your account and the charges. For further assistance, please reach out to our Support team at @CricketSupport. Thank you 💚