So I wanted to just change my debit card # for auto payment. EASY, right?
NOT! Not with effing Cricket!
COuld not do it on the app.
Could not do it on the web.
Called them. Was asked to do it with the phone menu bot. I reluctantly and desperately went with that.
But after giving the bot my # there was NO verification! Ridiculous!
So I CALLED them.
22 minute wait, AS ALWAYS!
SO I gave up for today.
Decided to go to their DO NOT CALL ME or share my info page.
Got there, filled out the form. Went through the stupid “click all pictures of boats” b.s…
THEN, guess what?
The page does not submit the form!
This should be illegal. You know damn well they KNOW it’s broken and prefer not to fix it.
I am thinking I will report them to the Federal Trade Commission.
Also, WORST CUSTOMER SERVICE!
I am not exaggerating: One time I had a billing issue. It took me EIGHT calls, each one a half hour to an hour, to finally get it fixed. It was a SIMPLE thing! But the CSR’s are either completely devoid of brains or they are not trained AT ALL.
I hate Cricket with a passion and plan to change asap.
Best answer by Marlena_CricketView original