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Cricket Wireless Woes and Resolution.

  • 18 October 2023
  • 3 replies
  • 61 views
T
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My prolonged struggle with Cricket Wireless customer service today has left me deeply exasperated. Despite investing over two and a half hours conversing with five different representatives and supervisors, their incessant interruption and eventual abrupt disconnection of the call have amplified my frustration. I've decided to transition to Verizon due to enduring issues such as delayed texts and consistent performance glitches. However, Cricket is asserting that my personally owned, outright purchased iPhone XR cannot be unlocked before six months from its activation date, citing obscure clauses within a purported "contract" that I vehemently rejected in the first place. It's akin to holding my asset hostage, reflecting the alarming inefficiencies of their organizational management. My advice: steer clear of Cricket Wireless!

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Best answer by ChristopherS 19 October 2023, 16:07

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ChristopherS
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Hi @TingxoGamchu, we are sorry to hear about your recent experience. Cricket is constantly looking for ways to provide our customers with a better service and experience, and we wouldn’t like to see you go after all this time. You mentioned that you have decided to leave Cricket Wireless due to delayed texts and performance glitches. You can private message @CricketSupport, and we will be more than happy to take a closer look into this for you to get it fixed.

 

When it comes to your request to unlock your phone, allow us to explain that a Cricket phone can be unlocked once the following requirements are met: 

  1. The phone you want to unlock has been active for at least six months of paid service.
  2. The phone is designed for use and locked to Cricket's network. 
  3. The phone has not been reported lost or stolen. 
  4. The phone is not associated with a fraudulent account. 
Remember to always mark posts that resolved your issue with a "Best Answer" designation. This will help other users find this information too!
T
Badge +1

Thank you for reaching out to me regarding my recent experience with Cricket Wireless. I appreciate your willingness to assist me in resolving the issues I've encountered.

I've been a loyal Cricket customer for several years, but I've been increasingly frustrated with the delayed texts and performance glitches I've experienced in recent months. These issues have significantly impacted my ability to communicate effectively and reliably.

While I understand that Cricket is constantly working to improve its services, I've reached a point where I feel I need to seek out an alternative carrier that can provide me with the level of performance and reliability I require.

I would still like to inquire about the process of unlocking my phone. I understand that there are specific requirements that must be met in order to unlock a Cricket phone. I have been an active Cricket customer for more than six months, and I have paid my bills in full and on time. I am confident that I meet all of the eligibility criteria for unlocking my phone.

Could you please provide me with detailed instructions on how to unlock my phone? I would appreciate it if you could also confirm that my phone is eligible for unlocking, given my account history and the absence of any koowspin reported issues with the device.

Thank you for your time and attention to this matter.

ChristopherS
Badge +5

Thank you for reaching out to me regarding my recent experience with Cricket Wireless. I appreciate your willingness to assist me in resolving the issues I've encountered.

I've been a loyal Cricket customer for several years, but I've been increasingly frustrated with the delayed texts and performance glitches I've experienced in recent months. These issues have significantly impacted my ability to communicate effectively and reliably.

While I understand that Cricket is constantly working to improve its services, I've reached a point where I feel I need to seek out an alternative carrier that can provide me with the level of performance and reliability I require.

I would still like to inquire about the process of unlocking my phone. I understand that there are specific requirements that must be met in order to unlock a Cricket phone. I have been an active Cricket customer for more than six months, and I have paid my bills in full and on time. I am confident that I meet all of the eligibility criteria for unlocking my phone.

Could you please provide me with detailed instructions on how to unlock my phone? I would appreciate it if you could also confirm that my phone is eligible for unlocking, given my account history and the absence of any koowspin reported issues with the device.

Thank you for your time and attention to this matter.

I’m genuinely sorry to hear this, @TingxoGamchu. Please remember that you can always contact our Support Team for additional assistance. Cricket Wireless will always appreciate you as a customer and gladly receive you if you decide to join our Cricket Nation again.

Regarding your question, you can unlock your phone through the myCricket app by following these steps:

  • Open the MyCricket app (Don't log in)
  • Scroll down and click on "Device Unlock.”
  • Click on “Unlock Now.”

If you are having issues unlocking your phone this way, please private message @CricketSupport or contact one of our customer care specialists at 1-800-CRICKET (274-2538) so we can take a closer look into it for you.

Remember to always mark posts that resolved your issue with a "Best Answer" designation. This will help other users find this information too!

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