extremely extremely dissatisfied and disappointed

I've been on and off the phone with Cricket Wireless Customer Service today and I'm extremely frustrated.  After speaking with five different agents/supervisors collectively for over two and half hours, they talked over me and wouldn't let me speak, then ultimately hung up on me (very professional).  I'm trying to switch to Verizon after experiencing months and months of delayed texts and performance issues.  Unfortunately Cricket is claiming that the iPhone XR that I purchased from them outright (yes, my own iPhone that I paid for and did NOT finance) cannot be unlocked until after six months from activation date.  They claim it states that in the "contract".  What???  Contract???  I originally signed up with Cricket because I didn't want a contract!  So Cricket Wireless is holding my iPhone XR (my asset that I own) hostage.  It's absolutely unbelievable and speaks volumes about a poorly run organization.  DO NOT GO WITH CRICKET WIRELESS!!!