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How can I access regular billing statements?

  • 18 October 2023
  • 2 replies
  • 129 views
S
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Cricket is by far the best value I’ve ever had for my family and I. The cost for service is extremely reasonable, no issues bringing our own phone and unlimited text, talk, and Internet.

I have no plans to change service any time soon, but I recently found out that we can get partially reimbursed for our cellphone through my work -- but where is the billing statement!? All I have is a generic looking text or I can go online and see a mystifying list of 0 charges ending with an eventual one that is my actual bill.

If I go on the app, I can see the charge in bigger green letters, but still not transaction value or details of the plan. What gives? How am I supposed to get reimbursement this way? I see a lot of other posts about billing statements and a distressing suggestion to go to customer service every single month one by one by one to get a billing statement… how can that be considered OK? This can’t  seriously be something Cricket overlooked can it?

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Best answer by ChristopherS 19 October 2023, 16:44

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ChristopherS
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Hi @silverspork, thank you for your post! Allow us to explain that Cricket Wireless is a non-contract prepaid company. For this reason, Cricket does not generate billing statements. However, you can see all your payment information on Cricket’s website by logging into your Cricket online account and going to “My Account” and "Billing History.” For more information, we suggest private messaging @CricketSupport.

Remember to always mark posts that resolved your issue with a "Best Answer" designation. This will help other users find this information too!
S
Badge +1

Hi @silverspork, thank you for your post! Allow us to explain that Cricket Wireless is a non-contract prepaid company. For this reason, Cricket does not generate billing statements. However, you can see all your payment information on Cricket’s website by logging into your Cricket online account and going to “My Account” and "Billing History.” For more information, we suggest private messaging @CricketSupport.

That doesn’t track at all. You can create a billing statement at any time - nothing is stopping you. Or if the term “billing statement” is wrong, why not create a receipt that we can print or show to our business offices for the purposes of reimbursement? It’s odd to me that you don’t already have this feature. Technically, it would take very little to implement an automated statement generation function for the website/app and I’m actually quite surprised you don’t have one already.

I certainly am enjoying my Cricket service and the immense value it provides, but this oversight surprises me greatly.

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