I need Help with my account!!!

  • 15 January 2023
  • 1 reply


I tried paying my phone bill on 01/11/23. It kept saying error for some unknown reason yet to my surprise, the following day I saw that my card has 5 pending charges from cricket of $118 each and my phone was disconnected. The money has been taken out of my account although it says pending. I paid using a PayPal debit card and Paypal said that they are unable to help until 30 days have passed. That I needed to reach out to Cricket to have this resolved. I have tried reaching out multiple times the last few days, sat on hold for a long amounts of time and then have gotten hung up on each time. This is a last resort effort to get help. Hoping someone at Cricket can help. 


Best answer by ds329a 15 January 2023, 01:10

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Hi @bpowers013 ! We are sorry to hear of your recent payment issue and would be glad to assist you further. May you contact our Support Team on Twitter @cricketsupport or on Facebook at for further assistance.