I've been paying for monthly service via auto pay for years for the mother of my grandchildren, because I felt that a phone is a must in case of emergency.
In the beginning, I created the account using my email. Then there was a change a few years back and for some reason, I could no longer get into the account since I don't have physical access to the phone, even though my email was on the account.
The person whose service I've been paying for is very hard on phones, and every time she needed a new phone, somehow or other the account name or password would get changed at the cricket store. (I haven't bought replacement phones for at least four years, someone else has).
A couple of days ago, someone threw her phone in a puddle of water and broke it, or so I was told. I called the number over the past few days, and it didn't go to voicemail until today.
To make a long story short, I'm not paying for service on a phone that she isn't using. And I'm especially not paying for service on a phone that someone else may be using without her knowledge to make drug deals.
I see where others have been told to contact cricket on FB or Twitter, and I don't have either.
So then, how do I get into the account for the phone to cancel autopay since I can no longer use my email to access the account?