Billing & Payments

  • 411 Topics
  • 989 Replies

411 Topics

G
GGExtra
posted in Billing & Payments

Trouble with my address

I've been trying to order a SIM card, but due to a persistent issue with my billing/shipping address, I am stuck. When I try to fill out my information, I receive an error message saying the street address I gave does not match my city, state, and ZIP code... I have double checked the address for my credit card and tried several times to enter the correct address on the cricket website. Still doesn't work.???

1
J
4 years ago
H
HamdaniExtra
posted in Billing & Payments

Switching carrier

I am ready to switch carrier because a representative of the cricket voice support team lied to me about price plans and tried to take advantage of the autopay I had set on the account (I will call him rep 1). I was unaware of the whole situation until another representative (rep 2) contacted me about my feedback on a survey I filled about the call which was good feedback towards rep 1 (since I didn’t know I was lied to) and bad towards the service itself because of the uncompetitive pricing. When rep 2 contacted me about this feedback and told me how I am paying $150 a month which is not what I agreed to I told her maybe she’s missing something on the account cause not only did me and rep 1 agree on $130 a month but he also charged me $30 for a switch from my original $100 a month plan I was paying. Rep 2 told me that rep 1 applied a one time discount to give me that pricing and my autopay is set to take out $150 for the next cycle. I told her I was lied to and someone should be able

1
J
4 years ago
N
nbokelmanExtra
posted in Billing & Payments

Account Deactivation without notice!

This morning I had the pleasure of waking up to a deactivated account, which is even better since I just moved and have no land lines and no available internet at this point (but that is an issue that I have with another company *cough* Centurylink * Cough* even though the previous owners had service...).Yesterday I activated the hotspot feature and the app did so telling me "no payment due" and only allowed selection of activation "today" (the 13th), and didn't allow me to select next billing cycle (which was starting the 14th.  I figured it was all good, since the app allowed me to activate and didn't require payment that it was going to be handled through the autopay billing which I have never had any issues with. But as previously stated, we woke up to no service and never received any notification of payment due or notice of deactivation, and had no choice but to pay $10 to reactivate service...  I have never been more upset about $10 since I was 5 years old! Terms like

1
BillyM_Cricket
4 years ago
A
Armysis256Extra
posted in Billing & Payments

Customer service

They put my money on someone else's account. They tried to blame me. WTH. I PAID IN STORE!!! OHH IT WILL BE 3-5 DAYS BEFORE WE LOOK INTO IT. YOU KNOW WHAT THE PROBLEM IS FIX IT NOWWWWW!!

1
D
4 years ago
M
MsDSHPaparazzi
posted in Billing & Payments

Quick pay

Paid a friend's bill quick pay & it's still suspended. Paid enough for the late fee of 5$. No way to contact them. What to do?

1
BillyM_Cricket
4 years ago
M
Muriel04Extra
posted in Billing & Payments

Error payment

Is anyone from the Virgin Islands having a problem making payments to Cricket using a USVI Visa zip code? 

1
BillyM_Cricket
4 years ago
L
Lesleytake2Extra
posted in Billing & Payments

Restore of service

I paidcmy bill but my phone service is not yet restored. How long does this take usually?

4
C
4 years ago
L
Lenlen222Paparazzi
posted in Billing & Payments

I was cheated by a dealership!!

I Found a Cricket dealership in San Diego on Ebay saying that can do wholesale. Unfortunately after a week, they told me that they can not provide me more service because they did not get any commission!! I am just a customer, how do I need to responsible for that? 

2
L
4 years ago
T
tieyerrahExtra
posted in Billing & Payments

Hotspot

Why when I try to add hotspot is says you can not make changes to your account?

3
Grod_Cricket
4 years ago
K
Kkeller316Extra
posted in Billing & Payments

Activation fee question..

So I just ordered a new phone on cricketwireless.com. Two hours later I recive a text saying thank you for your payment of $25.00 dollars. They had taken my $25.00 activation fee off my phone bill.. Is this normal or will I have to pay the activation fee again?

1
BillyM_Cricket
4 years ago
I
Indy_GuysExtra
posted in Billing & Payments

My bill was wrong for 1 year

Hi, I recently checked that my bill was incorrect but I didn't realize it because I am now using AutoPay. I joined Cricket because of group discount, but there was no such discount for 1 year! I want to discuss it with a person but there is no human agent and contact information that I can discuss with. Please let me know how to fix it.

1
BillyM_Cricket
4 years ago
J
JuliebeamsExtra
posted in Billing & Payments

Group Save 1 Expired????

So, I paid my bill in full yesterday on my due date through the app. Got a text at about 7 AM saying the payment was received. Had a '0' balance. I always screen shot when I pay a bill just in case. Woke up this morning to a text that was sent at 1:30 AM saying 'Changes were made to your account'. Go to look and it shows our account is suspended for a mysterious $30. Have to wait an hour for Customer Service to open. They tell me: #1 The $30 was there when I paid the bill, I just 'didn't see it' #2 Group Save 1 expired yesterday and now we are under Group Save 2 which is $30 more a month. The supervisor is currently telling me that the rate change went into effect on the 4th and I am explaining that it is against the FCC regs to suspend service after I paid the amount shown on the 3rd for an extra amount.NOTE: Louis, the Supervisor called back. He escalated our complaint to a higher level and they have waived the now $40 and reactivated our account.

0
J
4 years ago
R
Roy77777Extra
posted in Billing & Payments

D

When is my next payment due

1
BillyM_Cricket
4 years ago
C
CaliExtra
posted in Billing & Payments

Phone credit

Since we have had trouble this month with dropping calls and not being able to call out and we get some of an rebrusment back for next months payment

0
C
4 years ago
D
Dan_22Extra
posted in Billing & Payments

Upgrading plan

If I upgrade my plan in the middle of the month, do I pay the new plan's price again in addition to what I've already prepaid for?

1
J
4 years ago
2
229juliaExtra
posted in Billing & Payments

Payment

In October the guy at Cricket Wireless told me that my bill was paid. I go to pay my bill for the month of November and online its showing that my bill is due on December for the amount due. I called Cricket because my phone was not interrupted of service. The guy on the phone says that I owe $250 on my account for October and November. I don't understand why I have to pay when it was Cricket that extended my services. I did not ask them to and now I am a month behind. They should have to pay for the month of October this is not my fault. 

2
G
4 years ago
B
Beckyanderson64Paparazzi
posted in Billing & Payments

Cancel one of my lines

I need to cancel a line on my account. How can I do that?

0
B
4 years ago
V
Vakowi73Extra
posted in Billing & Payments

Data

My bill is due today. I paid my bill last night..why is a data warning popping up this morning.

1
Grod_Cricket
4 years ago
C
Calho22Extra
posted in Billing & Payments

Changing autopay credit card

I’ve been trying to change my billing credit card for a month now. I’ve called customer service 3x chatted with them 4x and today went to a service kiosk to try to change it. Every single time it failed. I would get confirmation that my card has changed but right after I check, the old card info pops right back up. Anyone else having this kind of issue? I’ve had excuses from “it’s a technical glitch” to “we are updating our systems over the weekend and it should be fixed by Monday”. It’s gotten to the point I don’t think they have any clue what’s going on with their own systems. Anyone have any idea what could be causing this?

2
P
4 years ago
K
KingStyx1211Extra
posted in Billing & Payments

Online order cannot verify my billing address...

I tried 3 times to order online I called my credit card company and Cricket Wireless each time to make sure that my information was completely correct and matching and it was so after a week and a half for trying to switch to Cricket Wireless I was finally told by a customer care representative to go down to the wireless Cricket Wireless store and have the store manager call customer representative and they would waive the activation fee of $25 so that I still got the same promo deal is if I would have ordered and activated it online because it wasn't my fault that their website couldn't verify my information even though the credit card company was right on the phone telling them that everything matched and it was all good... So tell me why I still got charged activation fee $25 and basically got screwed out of my promo deal and now crickets telling me that they won't credit my account $25 or upgrade my plan and pay the $14 difference I mean what was the point in switching really? It o

1
J
4 years ago
D
dyh18Extra
posted in Billing & Payments

My Phone

I was charged with this month phone service 10.5.2018, after I mistakenly cancelled service, I need a new phone battery*to complete this problem.

1
D
4 years ago
H
HollyMaciasExtra
posted in Billing & Payments

Why was my upgrade so much

Why was my up grade so much? My phone had a ban or something so i go in for the 40 phone walk oit owing 100.25? Why was it so much?

1
BillyM_Cricket
4 years ago
M
magtiniExtra
posted in Billing & Payments

payment

What are the ways I can pay my bill and avoid the $3 payment fee?

5
T
5 years ago
C
CreativeLetExtra
posted in Billing & Payments

How to turn notifications off

I received notifications for account change even if i changed cellphone and results in IMEI change. All people in my plan will receive this anoying message because i change my cellphone from iphone to huawei and vice verse.Is there an option to turn off this notification only?

1
BillyM_Cricket
5 years ago
A
Alphie39Paparazzi
posted in Billing & Payments

Crooks!

I have the unlimited plan for 2 phones, but the second phone on the account has not been able to make or receive calls or texts for over a month now! i called, and chatted with agents last week and these folks DID NOT FIX a thing and had the nerve to send me a survey! I am expecting the dang on service to be fixed and on top of that you all are STILL expecting a dang near 100.00 payment from me next month, beware they will take your money for products THAT DO NOT WORK

1
J
5 years ago

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