Billing & Payments
- 426 Topics
- 1,016 Replies
Hi, I recently checked that my bill was incorrect but I didn't realize it because I am now using AutoPay. I joined Cricket because of group discount, but there was no such discount for 1 year! I want to discuss it with a person but there is no human agent and contact information that I can discuss with. Please let me know how to fix it.
So, I paid my bill in full yesterday on my due date through the app. Got a text at about 7 AM saying the payment was received. Had a '0' balance. I always screen shot when I pay a bill just in case. Woke up this morning to a text that was sent at 1:30 AM saying 'Changes were made to your account'. Go to look and it shows our account is suspended for a mysterious $30. Have to wait an hour for Customer Service to open. They tell me: #1 The $30 was there when I paid the bill, I just 'didn't see it' #2 Group Save 1 expired yesterday and now we are under Group Save 2 which is $30 more a month. The supervisor is currently telling me that the rate change went into effect on the 4th and I am explaining that it is against the FCC regs to suspend service after I paid the amount shown on the 3rd for an extra amount.NOTE: Louis, the Supervisor called back. He escalated our complaint to a higher level and they have waived the now $40 and reactivated our account.
In October the guy at Cricket Wireless told me that my bill was paid. I go to pay my bill for the month of November and online its showing that my bill is due on December for the amount due. I called Cricket because my phone was not interrupted of service. The guy on the phone says that I owe $250 on my account for October and November. I don't understand why I have to pay when it was Cricket that extended my services. I did not ask them to and now I am a month behind. They should have to pay for the month of October this is not my fault.
I’ve been trying to change my billing credit card for a month now. I’ve called customer service 3x chatted with them 4x and today went to a service kiosk to try to change it. Every single time it failed. I would get confirmation that my card has changed but right after I check, the old card info pops right back up. Anyone else having this kind of issue? I’ve had excuses from “it’s a technical glitch” to “we are updating our systems over the weekend and it should be fixed by Monday”. It’s gotten to the point I don’t think they have any clue what’s going on with their own systems. Anyone have any idea what could be causing this?
I tried 3 times to order online I called my credit card company and Cricket Wireless each time to make sure that my information was completely correct and matching and it was so after a week and a half for trying to switch to Cricket Wireless I was finally told by a customer care representative to go down to the wireless Cricket Wireless store and have the store manager call customer representative and they would waive the activation fee of $25 so that I still got the same promo deal is if I would have ordered and activated it online because it wasn't my fault that their website couldn't verify my information even though the credit card company was right on the phone telling them that everything matched and it was all good... So tell me why I still got charged activation fee $25 and basically got screwed out of my promo deal and now crickets telling me that they won't credit my account $25 or upgrade my plan and pay the $14 difference I mean what was the point in switching really? It o
I received notifications for account change even if i changed cellphone and results in IMEI change. All people in my plan will receive this anoying message because i change my cellphone from iphone to huawei and vice verse.Is there an option to turn off this notification only?
I have the unlimited plan for 2 phones, but the second phone on the account has not been able to make or receive calls or texts for over a month now! i called, and chatted with agents last week and these folks DID NOT FIX a thing and had the nerve to send me a survey! I am expecting the dang on service to be fixed and on top of that you all are STILL expecting a dang near 100.00 payment from me next month, beware they will take your money for products THAT DO NOT WORK
I have been a Cricket customer for many years with no problems but for some unknown reason I have been having nothing but problems with them for the past 6 months. All I wanted to do was add another line to my account. So yesterday I purchased a phone from the cricket website yesterday & added it to my account with a new number. My payment went through, Cricket got paid the amount due & I received my order/conformation number, everything was good until now...I just recieved a email stating that my order was cancelled because they couldn't verify my information. What is there to verify? The address was correct, bank info was right, my bank card info was right & everything matched. I called my bank to see if they cancelled it, they did not. I called cricket customer service, they couldn't provide an exact reason Why it was cancelled but filed a claim to investigate further. So I just re-ordered my same order, let's see if this one gets canceled too.
I tried to add a new line to my existing account for my son. Porting number from his Sprint iPhone. Got to Payment but could not use Amex card that my other 2 line use for auto pay. Bad address. No so. Finally used a Visa that was accepted. Sprint texted that a transfer was requested. However, adding new credit card trashed the Sprint account info so that when Cricket finalized the order the transfer was not completed. Spent almost 2 hours with customer support. They said that they would fix the problem. Today received text from Cricket that problem was resolved. Hah! The order was cancelled. So I reentered the order. Amex was accepted. Purchase completed. Then an email was received that said there was a problem with the number transfer. I think Sprint thinks the transfer was already made. Cricket charged me for the cancelled order and for the new order. Still no number transfer. What a bunch of crap.First order number: 1329312162nd order number: 132943496ps: Went to Cricket store
I posted on FB sat and got a little explainton , I have posted several more times all with no answer! I am trying to get 2 Moto 5 cruise phones on the 2gb plan. When it comes to paying it says Wrong address, i have tried on two phones two debit cards with different address. Why can't I pay someone and get the phones? My payment to metro is on the 9th so I have time but I'm running out of time and I'm very flustered won't some please help me?
the online data usage view shows each date's individual data transactions, but does not show how much total data I have used by month, for past months.This is a useful information that gives customers a view of their data usage trends.
I wasn't able to contact customer service this morning, before my boyfriend went ahead and paid the bill, about taking the 5th line off my plan because it isn't used and hasn't been for months and makes my bill $125 instead of $100 for lines. So either way the bill was paid but I just called 611 to still get the 5th line taken off and what resulted was the insane amount of information that should be a must was not given to me. I had told the representative the bill was paid this morning but I did want to cancel the 5th line obviously for the next cycle. Why would I cancel it if I just paid for it the same day? Got off the phone checked my Cricket app and the line was already gone. I called back explained to another rep who filled me in on the way it works I the first time I called was not told which would have made my loss off the phone line and $25 for it all today not even be a problem. Even though she explained there one of many stupid policies (I'm sry cricket has terrible customer
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