Billing & Payments
- 426 Topics
- 1,017 Replies
Hello! At 11:00 PM I made a transaction with my card through Apple Pay to pay my phone bill but when it was processing through the screen randomly restarted and said that my card did not have the correct billing address but when I checked to see if anything was taken from my bank account $71.00 is pending saying the transaction was approved and went through though my phone bill is not paid. What can I do ? Please help.
I posted on FB sat and got a little explainton , I have posted several more times all with no answer! I am trying to get 2 Moto 5 cruise phones on the 2gb plan. When it comes to paying it says Wrong address, i have tried on two phones two debit cards with different address. Why can't I pay someone and get the phones? My payment to metro is on the 9th so I have time but I'm running out of time and I'm very flustered won't some please help me?
I set up bridge pay last night I made the 2nd payment of $50.00 got a confirmation screen with all details but no confirmation number . Went on line and checked payment due it showed no payment until October 23,2019. Two hour later my account was suspended now its telling payment due is $90.00. What the heck is going on I've had this account for 5 years . Just before that I kept getting this other screen saying oops something went wrong, Can some one help me.
Hello, I feel that we need to pressure the requisite D.A. into charging Cricket with felony fraud charges for charging credit/debit cards without permission. Also we should pursue a class action. BTW, anyone at Cricket care to turn my autopay off? So far, no one seems to want to help me with that.
I have called 1800CRICKET to set up the bridgepay and accidentally typed my zip code in wrong twice. The automated person was getting me over to a rep and the call dropped. I know it's a bit late and I'm just now finding out about the Bridgepay option so my service isn't disconnected. Is there any specific button I can choose to get that option back? It only allows me to 1) make a full payment, 2)check for something else or press 9 to go back to the main menu. Any help is appreciated.
Cricket and bridgepay is complete BS! I’m frustrated and furious! Customer service sucks INCLUDING CUSTOMER SERVICE! I initiated bridgepay 11/25/2022 $80 then was told remaining $50 was due BEFORE 11:59 Dec 2 which I paid at 8:22 pm NOW my line is disconnected and they want me to pay $125 saying I was misinformed and they sent all the lines a text saying the balance was $59.73 WTFFFF EF CRICKET I guess I rather struggle with another company than this company. They don’t help they are thieves🤬so t try he $50 I paid yesterday I lose🤬hell no I’d rather go back to boost
Help me understand this, I have the money for my bill. I asked you had a grace period, you say no and offer me bridge pay. Paying half now and half later. I say I don't need to do that and I have the money. Ok next day I get a text message stating you will process the payment through autopay.....I'm going to work when you send a message saying the payment didn't go through but I didn't see this until 2a this morning when you suspended my damn account. I'm a truck driver, I can't afford crap like this happening. That processing error is your mistake and I'm not paying an extra 15/16 dollars for your messed up software. Even in the text sent after, it said to pay $116.. call 611 and youve tacked on an extra fee. The hell, why am I paying an extra fee and its a day late..... and you conveniently suspended my account. What type of company does that to their customers. To say I'm unhappy is an understatement.
I've been paying for monthly service via auto pay for years for the mother of my grandchildren, because I felt that a phone is a must in case of emergency.In the beginning, I created the account using my email. Then there was a change a few years back and for some reason, I could no longer get into the account since I don't have physical access to the phone, even though my email was on the account.The person whose service I've been paying for is very hard on phones, and every time she needed a new phone, somehow or other the account name or password would get changed at the cricket store. (I haven't bought replacement phones for at least four years, someone else has).A couple of days ago, someone threw her phone in a puddle of water and broke it, or so I was told. I called the number over the past few days, and it didn't go to voicemail until today. To make a long story short, I'm not paying for service on a phone that she isn't using. And I'm especially not paying for servi
We have 5 phones on our plan and I just replaced one of the phones. Supposedly if you buy online there is no activation fee as is clearly stated. I have auto pay set up so they pulled out $25 less than the normal bill since I paid the $25 dollar activation fee when I bought the phone. This morning our phones were all not working. Cricket said I now owed $40 (25 for the money supposedly owed plus 15 reactivation). Has anyone else had this problem and is there anyone I can contact to get this fix? I can't believe even with auto pay they screwed this up so bad. Sad because I really like the service.
The ACP benefit was being applied to my account but for some reason it stopped being deducted from my bill. So I went to the Lifeline application website and I reapplied, because it was asking me to. So I received another application ID and came back to the Cricket website to re-apply the benefit to my account. But it won’t let me go through the process giving me an error that reads “it looks like you already have service w another company, go back and click ‘transfer your service”. But it won’t let me do that either I guess bc It’s not a transfer. So if someone could help w this I’d greatly appreciate it. Thanks
Looking at the bridge pay option. You pay $50 to have an extension on your monthly payment. If you miss your bridgepay payment ( I fell asleep and woke up an hour later) pay full amount of $122. After thinking about it, the reconnection fee is $15. So I’m questioning where my $50 goes towards, every rep I spoke to says it’s the policy but this policy is unethical and WRONG. I will be switching to a more reputable company and making a complaint to the BBB. We’re being charged more to get an extension then we are to actually let our service disconnect. I feel like everyone should be upset about this and look into it if you used the bridge pay option.
I am not a Cricket customer and yet they managed to steal more than $2,400.00 buck from me. I called Cricket less than 20 minutes after the stole my money and they refused to help me because they said I was not a customer. I have heard of similar complaints and was wondering how many of there customers they steal from.
I have a multiple line account at Cricket Wireless. I used to have 4 lines in my account and pay $100 every month. On 3/30/2021, I added a new line to my account while I paid $25 for monthly fee and $10 for the SIM card kit. On 3/31, I received a confirmation email about my new line has successfully port in its number, and on the same day, I got a text message stating that $25 is paid into my account, which should be the $25 from the new line.After that, I've checked my system a couple of times and it always said I have $75 balance. I have autopay set up a long time ago and every month it withdraws money automatically from my bank account on the 3rd day of the month. Until 4/3, the account still showed $75 balance and as I expected, the autopay withdraws $75 on 4/3 too.On 4/4, I found all my lines have been suspended because I owe money, and when I log into my account, the bill shows $26.67 for the monthly payment and $15 for the reactivation fee.Until 4/4, the account never shows the
Last night, I decided to upgrade both phones on my account. I noticed that you could only upgrade one line at a time and proceeded to log out, refresh and log back in between transactions. I had encountered an error message during checkout with the second phone due to a "processing delay" for the transactions. I called customer service and explained the issue, they told me that they removed the delay, to refresh the page and put my card info in again and try to process the order again. I did so, got an another error saying that I exceeded the amount of times that my card could be used. Customer service told me to wait about an hour and try again. I hung up and called my bank to see if the first transaction went through, only to find that it did, and so did the second transaction TWICE.I called customer service again about the double charge, they told me to contact my bank and let them know about the second charge and that Cricket will authorize a stop-payment on the second charge. I ca
I have been a Cricket customer for many years with no problems but for some unknown reason I have been having nothing but problems with them for the past 6 months. All I wanted to do was add another line to my account. So yesterday I purchased a phone from the cricket website yesterday & added it to my account with a new number. My payment went through, Cricket got paid the amount due & I received my order/conformation number, everything was good until now...I just recieved a email stating that my order was cancelled because they couldn't verify my information. What is there to verify? The address was correct, bank info was right, my bank card info was right & everything matched. I called my bank to see if they cancelled it, they did not. I called cricket customer service, they couldn't provide an exact reason Why it was cancelled but filed a claim to investigate further. So I just re-ordered my same order, let's see if this one gets canceled too.
Why is it a policy to force people to stay with your service because of some policy that is ONLY in place for customer retention? Your company does not offer the LifeLine Program! You ONLY offer ACP they are NOT the same thing!
This is absolutely insane that people are being held to a “Policy” that is not disclosed to them when they purchase new equipment from Cricket! What is worse is that you do not offer ALL of the programs that are out there for your customers! Affordable Connectivity Program is COMPLETELY different then LifeLine Program. Why do your customers service rep’s not know the difference!? Your “Policy” holds all users of your service in a contractual agreement that they are not aware of, it is called a Quasi Contract. Everything that you advertise says you have no contracts! That is FALSE!! THAT IS FALSE ADVERTISING AND EXTREMELY MISLEADING! Looks like its time to contact an attorney!
Alright, so I go to pay my phone bill the other night. The same way I have done for the last 6 months. I selected PayPal. Once logged in my PayPal balance was the selected payment method. The cricket website was having a very hard time moving past that step. I waited a couple of hours, tried again. The website was being weird still. I check my PayPal account and there’s my payment authorization in progress for the payment. I didn’t think anything of it and said to myself that the next day it will go through and there’s no way my phone will be suspended. That was August 31st. Pupal says it’s the merchant and not them, but there is no way for me to cancel or anything else until at least 30 days have passed. I called cricket because there is absolutely no way I could be without a phone, but they told me that the problem was with paypal they aren’t showing any indication of payment and that they aren’t responsible for making authorizations. My phone is turned back on thanks to bridge pay.
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