Billing & Payments
- 426 Topics
- 1,017 Replies
I am a long time LOYAL customer of Cricket wireless and I am down right flabbergasted but the lack of customer service when the rep admits to the blatant overcharge. Even the supervisor on duty was clearly stating that it's my fault I was being overcharged. So let's start from the beginning. On February 28th 2021, my wife purchased a new Google Pixel 5 and upgrade her Byod Pixel 3XL. The store rep stated that we had to upgrade the service to the 5G Pro plan for her device to receive the 5G service. The other 2 phones on the account were not 5G compatible. If we were to upgrade device in the future, we would be covered under the pro plan. This month, Oct 2021, I purchased an IPhone 12 Max Pro and can see I have 5G service. No issues there so we are good to go. Oct 29 Cricket changes the plans to support 5G for all plans which is awesome so no worries there. Oct 30th 2021, I get a text about a plan change, being curious of said change, I call Cricket customer care to find out what ch
I’ve been trying to upgrade my phone using the same AMEX i’ve been paying my bill with. Comes up with this:“ErrorWe're having trouble processing your order with the information you entered. Please update below.Please update your address to match the billing address for your credit card. To do so, scroll up to Customer Info and select Edit. Then update your Shipping/Billing Address.’’Addresses match. Down to the dot after Trl.My CC has about thirty $1.00 (holds) from Cricket Wireless. i’m embarrassed i’ve wasted so much time with this.
On Sunday, 2/28/21 I added a line to my account at the local Cricket Wireless store in Salisbury Maryland. We paid all the activation fees and no issue, everything was fine till the next day. My 4 lines were deactivated. Less than 24 hours of adding a line and they deactivate my service. Why, because my account had a $2 prorated fee added when I added the line that need paid. So to reactivate the line it is a $15 fee, and $4 fee to pay over the phone for a total charge of $21. All because of a computer system that deactivated my line. I called customer service to request a $15 credit as this was not my fault, had I been told I would of been happy to pay the $2. The customer service refused to provide any understanding. I was transferred to a manager, they offered no understanding and transferred me to a new manager who offered me $5. I explained it was not acceptable and asked to speak to someone that could provide some smarter logic than the call center provided. He told me he would a
This can't get made up I swear... My phone got stolen. I got a old device and a NEW cricket sim card. I call to have my stolen phone placed on the stolen lost and activate the G7 supra I have. Which was done on the third of this month. About an HR later my G7 has no service or internet. While driving 2 1/2 hrs home from my father's surger for cancer. I call support and to find out they have placed the G7 on the stolen list instead of the LG Stylo which was stolen. I have called everyday to get my phone back on which is the main number for my father's doctors and I am power or attorney. With no phone service. Today finally they get my phone activated. And removed from the block list. It's the 11th at this point. So I ask what can be done about these days I haven't had any service. I paid for it yet I couldn't use it due to a cricket employee error. They offer 5$ credit... Lol really I pay 90$ a month that's 3$ a day and u offer 5 dollars. So then they get on the phone talking well yo
Hey I'm contacting yall because I have been waiting on my refund for a minute now all I keep getting is lie after lie I have been with cricket since yall open and I never thought I would have a problem with cricket so April 8th I purchased a iphone 13 mini by mistake so when I got the phone April 11th I took the phone back to the ups store after I called cricket and got a ticket to send it back I was told cricket received the phone April 13 and I should have my refund within 10 business days ok so while I'm waiting I never got a email or anything all I was told was 7-10 days then 8-10 days and 10-14 days I have my order number and the number for return I have been chatting with different people and nothing has been done but different lies told to me I don't understand why it is such a big deal to why I can't get my refund back now without a phone and my money it's very aggravating when I have been with yall also since my 10 days are up there is supposed to be a case open but what's the
I am a new customer that needed a hotspot th at used external antenna like the nighthawk mr1100. After buying an unlocked one from Amazon since cricket didn’t have any…and researching lots of issues …i tried to activate it on cricket and was told it was activated…but if it didn’t work …it must be locked… aftee 3 weeks of trying cricket stores and online and getting 3 more hotspots …i find an online listing on att community that says the son must be changed…so I did that and it works now….but after 24 days of no service….when I call to ask for an adjustment to my servies time. I m told no. Since it was my fault the device wasn’t set properly…but no one at cricket EVER told me what APN settings were required or that they should be checked….so now I have paid $55 for a month of service I didn’t receive and they will do nothing…. NEVER GOING TO USE CRICKET
My phone has been suspended because they had me due a bridge payment until they resolved my issues that was not my fault when this started Nov 27 when I set up EBB program and was told my bill was 40 due on the 29 of Nov went to pay it shows up 90 dollars I called to they had me due a bridge payment of 50 and said they would have it all resolved before Dec 6 and here it is 12/7/2021 no service and now it says I owe 105 wow just wow and plus I lost my HBO max all
I just done with this company! I am going to talk to the Attorney Generals office and FCC. This is the Final Straw with this company! It is not only disheartening to see a company that started out with Great Core Values, Integrity to the Customers, and Ethical Practices turn into a company that has more complaints then the lock down of 2020! Just sad… Will this company ever care about it customers that you purposefully, willingly, knowingly reached out to help?
Why is it a policy to force people to stay with your service because of some policy that is ONLY in place for customer retention? Your company does not offer the LifeLine Program! You ONLY offer ACP they are NOT the same thing!
This is absolutely insane that people are being held to a “Policy” that is not disclosed to them when they purchase new equipment from Cricket! What is worse is that you do not offer ALL of the programs that are out there for your customers! Affordable Connectivity Program is COMPLETELY different then LifeLine Program. Why do your customers service rep’s not know the difference!? Your “Policy” holds all users of your service in a contractual agreement that they are not aware of, it is called a Quasi Contract. Everything that you advertise says you have no contracts! That is FALSE!! THAT IS FALSE ADVERTISING AND EXTREMELY MISLEADING! Looks like its time to contact an attorney!
I can't believe I'm paying for the unlimited plan for emergency calls only!!! This is not acceptable at all. I'd like a refund to be able to go to another carrier. What is up with your service or I should say lack thereof and no answers of why. I will not go to social media sites to get answers to the questions you should have available when calling or visiting the store. I will not be continuing my service as soon as I get my SIM card from my new carrier. Cricket you should be ashamed.
I was recently qualified for the emergency broadband benifet due to COVID-19 and when I was applied the discount to my billing account I was notified 2 different times from 2 different reps of the amount that was going to be owed for my account and it was stated to me the same amount I was told by both reps well I went on to my online account to pay my bill before my cutoff date and paid as I noted again same amount I was told to pay I paid it and I was showed a $0 balance for my account so this morning I reached for my phone to make a call and guess what no service fort a msg sorry your service is temporarily disconnected due to non-payment owed on your account I'm like wth I called customer service and was told you have a balance owed on your account with a restoration fee I'm arguing with the rep I'm connected with telling him everything that I'm mentioning here so I asked for the supervisor because first I'm pisses 2nd why was I told by to different reps the same amount due for my
Folks don’t use auto pay or attempt a refund 4.5 hours I’ve been on the phone with them for being double charged and they refused my one month bill over payment to be refunded. Then the all edge supervisor hung up on me because now I have to figure out how my son and I whom are disabled are getting a new tire cause mine blew out plus getting to my pain management specialists not to mention buying groceries I’ll have to go get a loan to afford to get everything taken care of because cricket says they can’t refund the stolen money after 4 yrs of dedication and Bill always paid on my pay day they want to screw coustomers over.
I have been trying for 2 months to get the EBB applied to my account. I even had a member from the national verifier team on the phone with me. Noting is getting done. I really need the help and I'm at a loss at what to do. I keep getting told tickets are open. Supervisors will call me back,it's not their fault, etc. Has anyone had any luck?
I ordered a phone online using my progressive leasing account but had an issue signing the lease so my order was canceled. It still says I have an order processing and won't let me make any changes to my account on mycricket and when I try to start the purchase again it says for me to activate my phone first. If the order was canceled how am I supposed to activate a new phone?
So today, I went into my local Cricket Store to purchase an upgrade/replacement device. However, when I returned home I made a discovery that kinda rubs me the wrong way. I have found that in store, my area location has their devices listed at significantly higher prices than their online counter parts.For instance I purchased a Samsung Galaxy J2 Pure. In store, the device was listed at $79.99 for Upgrade purchase; but the website has the same device listed for $39.99. I did not know this at the time.When I went to make to purchase, the associate offered a massive discount- to $39.99 if I were to purchase a case and screen protector with it. Between this purchase, the activation fee, and the insurance upgrade for the device- I spent over $120.When I arrive home, I pulled up the cricket website to look at the devices specs, and found the device listed for $39.99- the exact price for the device under a "supposed discount" value.This is 100% misleading, and underhanded. I was lied to, tol
This is extortion from Cricket, refusing to refund full amount for canceled order.I had canceled a bundled phone order immediately after ordering. Yet, the phone was sent to me to my surprise. Even after return, Cricket is refusing to refund the plan amount when clearly it was cricket's fault to send a canceled order. Customer care agents are horrible to say the least. Repeating the same non sense day after day when contacted for refund. When I applied for a chargeback through CC, they deducted the chargeback amount from my cricket account and suspended the account for non payment. This is ridiculous!
I set up bridge pay last night I made the 2nd payment of $50.00 got a confirmation screen with all details but no confirmation number . Went on line and checked payment due it showed no payment until October 23,2019. Two hour later my account was suspended now its telling payment due is $90.00. What the heck is going on I've had this account for 5 years . Just before that I kept getting this other screen saying oops something went wrong, Can some one help me.
Hi,I just recently changed my plan from the 2GB $15.00 plan, to the 10 GB $40.00 plan and scheduled the change to take effect on the next renewal date and not take effect immediately.Since there is supposed to be a $5.00 credit if you have auto pay enabled, I assumed my bill would be $35.00 since I do indeed have auto pay enabled.I was charged the full $40.00 for my new plan.Am I missing something?
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