Billing & Payments
- 305 Topics
- 707 Replies
I posted on FB sat and got a little explainton , I have posted several more times all with no answer! I am trying to get 2 Moto 5 cruise phones on the 2gb plan. When it comes to paying it says Wrong address, i have tried on two phones two debit cards with different address. Why can't I pay someone and get the phones? My payment to metro is on the 9th so I have time but I'm running out of time and I'm very flustered won't some please help me?
So this unprofessional company decided to overcharge my monthly payment plan by double, a payment of $94 (x2) which doesn't seem like a lot unless you live paycheck to paycheck like I do. Because of this, my car insurance was late, and I owe $35 just in late fees because of Cricket and how unprofessional they are. While in the store trying to solve this, I discover another 2-3 customers just from my store alone also had this problem. It's been eight days and I'm still waiting on the refund from my bank. I am incredibly disappointed by this occurrence as it is really debilitating. Everyone I talked to seemed unconcerned and apparently this happens frequently, as customer service knew what the issue was very quickly. Why does Cricket allow their website to steal money multiple times? Fix it ASAP. Anyone else have money stolen from them by cricket or is it just a phenomenon in my hometown?
So I called to set up bridge payment and the woman I spoke to and processed my payment over the phone paid her bill or someone she new bill and I called all week long explaining to customer service that my payment processed but didn't show and I been told I didn't that basically I was lien I didn't make a payment and hung up on so many times finally this morning they took my card number and that's how they found out my payment went to someone else account. I just switched to cricket last month and I might be better off switching to another provider
I've been paying for monthly service via auto pay for years for the mother of my grandchildren, because I felt that a phone is a must in case of emergency.In the beginning, I created the account using my email. Then there was a change a few years back and for some reason, I could no longer get into the account since I don't have physical access to the phone, even though my email was on the account.The person whose service I've been paying for is very hard on phones, and every time she needed a new phone, somehow or other the account name or password would get changed at the cricket store. (I haven't bought replacement phones for at least four years, someone else has).A couple of days ago, someone threw her phone in a puddle of water and broke it, or so I was told. I called the number over the past few days, and it didn't go to voicemail until today. To make a long story short, I'm not paying for service on a phone that she isn't using. And I'm especially not paying for servi
I tried to add a new line to my existing account for my son. Porting number from his Sprint iPhone. Got to Payment but could not use Amex card that my other 2 line use for auto pay. Bad address. No so. Finally used a Visa that was accepted. Sprint texted that a transfer was requested. However, adding new credit card trashed the Sprint account info so that when Cricket finalized the order the transfer was not completed. Spent almost 2 hours with customer support. They said that they would fix the problem. Today received text from Cricket that problem was resolved. Hah! The order was cancelled. So I reentered the order. Amex was accepted. Purchase completed. Then an email was received that said there was a problem with the number transfer. I think Sprint thinks the transfer was already made. Cricket charged me for the cancelled order and for the new order. Still no number transfer. What a bunch of crap.First order number: 1329312162nd order number: 132943496ps: Went to Cricket store
In October the guy at Cricket Wireless told me that my bill was paid. I go to pay my bill for the month of November and online its showing that my bill is due on December for the amount due. I called Cricket because my phone was not interrupted of service. The guy on the phone says that I owe $250 on my account for October and November. I don't understand why I have to pay when it was Cricket that extended my services. I did not ask them to and now I am a month behind. They should have to pay for the month of October this is not my fault.
Hello, So I preordered a pixel 4 and am getting the google fi service. My question is I will getting the new phone on 24th-25th. I will be porting my number out of cricket. My next bill is is due on the 23rd. When I port out my number on the 24th or 25th will i get a credit for the time that I didn't use? or will I have to pay the full 55 dollars for 1-2 days of service?
I Found a Cricket dealership in San Diego on Ebay saying that can do wholesale. Unfortunately after a week, they told me that they can not provide me more service because they did not get any commission!! I am just a customer, how do I need to responsible for that?
I have been a Cricket customer for many years with no problems but for some unknown reason I have been having nothing but problems with them for the past 6 months. All I wanted to do was add another line to my account. So yesterday I purchased a phone from the cricket website yesterday & added it to my account with a new number. My payment went through, Cricket got paid the amount due & I received my order/conformation number, everything was good until now...I just recieved a email stating that my order was cancelled because they couldn't verify my information. What is there to verify? The address was correct, bank info was right, my bank card info was right & everything matched. I called my bank to see if they cancelled it, they did not. I called cricket customer service, they couldn't provide an exact reason Why it was cancelled but filed a claim to investigate further. So I just re-ordered my same order, let's see if this one gets canceled too.
My regularly monthly charge via auto-pay was denied by my credit card company as possibly fraudulent and my account suspended. At the same time, my phone service was also suspended. Before I could get the credit card issue resolved and my service restored, i had incurred a reactivation fee. Should I be forced to pay a reactivation fee because Cricket is perceived as fraudulent?
I’ve been trying to change my billing credit card for a month now. I’ve called customer service 3x chatted with them 4x and today went to a service kiosk to try to change it. Every single time it failed. I would get confirmation that my card has changed but right after I check, the old card info pops right back up. Anyone else having this kind of issue? I’ve had excuses from “it’s a technical glitch” to “we are updating our systems over the weekend and it should be fixed by Monday”. It’s gotten to the point I don’t think they have any clue what’s going on with their own systems. Anyone have any idea what could be causing this?
So me and my family share the same plan which is the "Four Lines for $100" plan. My brothers data reset on its own at the start of the month, but we pay our bill around the middle of the month. My data hasn't reset yet. Can someone tell me why it hasn't yet? (I'll edit if it does reset sometime after this post.)
I went into the cricket office on O street in Lincoln Nebraska on 6/16/2018 to pay my cricket bill. when I walked into the store all the lights were off and the side door was open and the store smelled of marijuana smoke. and I stood there for a few mins until a customer rep came in and I told him I wanted to pay my bill he told me the total. I knew it would be a late charge BUT he told me one amount I paid in in exact cash HE OVER CHARGED ME 3.00 BUCKS! its the principle of the situation! 1ST OF ALL I walk in to a store with no lights cricket rep gone outside the store smelling of marijuana THIS IS NOT HOW YOU CONDUCT BUSINESS! I am considering taking my business over to boost at least I will get prompt service and answer to my questions.
I have tried to understand my billing cycle and failed. Cricket deducts my $35 payment on the 11th of each month and claims my service date is the 13th. I have an appointment at the consumer division with our State Attorney General’s office to review this and file a formal complaint. Does everyone pay 2 days prior? Thanks
I know this seems dramatic, I really don't care... What I have been dealing with this nonsense for 2 months. I want to charge Cricket with theft. Actual theft. I want to go through a police dept and do the paperwork. Every bit of it. This customer service is absolutely pathetic. One fake promise after another. So many lies about refunding my money for a phone I was going to buy, I didn't. Had it sent back. They tried to say it was all on Progressive Leasing. I did go through them, they did refund me their part. But my bank statement say "CRICKET." That's who i had to pay for the upgrade fee. That's who I had to pay for the phone insurance. That's who got a phone payment IN ADDITION to Progressive Leasing. One person at Cricket said yep. we owe you a refund. Prog Leasing did too. Another person at Cricket finally agreed, another did not. There has been a "ticket" created to get my refund. That never happened.I want my d@mn money back. I am changing cell companies asap because if this is
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