Billing & Payments
- 429 Topics
- 1,000 Replies
Alright, so I go to pay my phone bill the other night. The same way I have done for the last 6 months. I selected PayPal. Once logged in my PayPal balance was the selected payment method. The cricket website was having a very hard time moving past that step. I waited a couple of hours, tried again. The website was being weird still. I check my PayPal account and there’s my payment authorization in progress for the payment. I didn’t think anything of it and said to myself that the next day it will go through and there’s no way my phone will be suspended. That was August 31st. Pupal says it’s the merchant and not them, but there is no way for me to cancel or anything else until at least 30 days have passed. I called cricket because there is absolutely no way I could be without a phone, but they told me that the problem was with paypal they aren’t showing any indication of payment and that they aren’t responsible for making authorizations. My phone is turned back on thanks to bridge pay.
I’m not the first person with this issue if you look through the community forum. I was double charged for a phone I purchased through cricketwireless.com and when I tried to get one of the charges reversed by calling Cricket “Customer Support”, the person I spoke with told me to dispute the charge with my bank… fast-forward a week after I disputed one of the charges and my phone was reported “lost or stolen” by Cricket Wireless for a charge back. I wasn’t given a phone call, text, or issued a warning of any kind that this had happened, my phone just stopped working. I called Cricket Wireless “Customer Support” five times the same day my phone stopped receiving calls (calls to cricket support go through just fine) to get the issue sorted out and each time I got a different person with a different suggestion of how to resolve my issue. Clearly customer support is not a priority of Cricket Wireless. I eventually happened to get someone on the online chat support that went as far as t
Hi! So I have a question about my billing amount. My total bill is originally $65 a month. I'm on the benefit program which is supposed to take $30 off my bill which would leave my bill at $35 total. But when I logged into my account to pay my bill, i noticed i have a $30 credit as well from last month. So basic math means i should only be paying $5 this month right? But somehow the website says that i owe the full $35 right now. I'm confused and I cant get a representative on the phone to explain to me why my credit isn't being applied! And I cant chat with a representative either!! I'm confused as to why I'm being overcharged if I over paid last month...help please!!!
Why is it I pay my bill ALWAYS on the 1st of the month as that's when I get paid but they ALWAYS say it due on a earlier date.? Then I have to pay extra in fees. I had auto pay set up so it would be easier & a little cheaper but they still would take it out earlier & then I would have to pay bank fees as I wouldn't have any money. How can I get my bill due on the 1st of the month?
As the title states, I’m moving, in about 10 hours… er I was supposed to.I should be packing the last of my stuff right now. Instead I’m trying to figure out why my phone was deactivated for no reason.It’s worked just fine for the last year. It’s not a super old phone (has most of the same specs as the S10, except lower screen resolution). It’s the Xiaomi Mi9, bought it in late 2019 for like $500 (by far the most I’ve ever spent on a phone). Most people can't afford to just drop $1000+ on the newest Apple or Samsung, ESPECALLY IN THE MIDDLE OF A PANDEMIC when so many of us are sitting at home, trying to stretch out what little we’re getting via unemployment/stimulus because we lost our jobs.I got a message out of the blue saying it was “incompatible with your network”, again, after it working just fine for a long time. Then I immediately get a voicemail trying to get me to go to tech support (that’s not even open, convenient). I log into the app and it says I’m deactivated and will hav
I went through the automated system a total of 4 times last night to setup BridgePay. The system wanted me to talk to someone every time I tried to setup. I finally get to the setup and BridgePay informs me I have to pay $70 to activate it. I’ve done this before and never was charged that amount to activate it. So I finally listening to my confirmation. The system states I’m completing a BridgePay payment of $70 and 7days for remainder. I hit 1 to accept the amount. It process the payment and then says your payment of $70 was received and I receive the text confirming the amount. The problem is it’s a regular payment instead of what I spent all night trying to setup. Now I wake up at 6am for work to find out my phone is off. I have to wait on y’all even though I did everything right. This is HORRIBLE!! Now I’m sitting here waiting for y’all to open to HOPEFULLY help me. This is ridiculous. Something needs to be done about the system and how it operates. The sad part is I’m pretty sure
I paid my bill in full before seeing and applying for the ACP benefits/program, I was accepted for 30$ of assistance, I just paid my 80$ bill, how do I cancel the payment without going through my bank branch?....I'd rather have the money and not a credit on my account,at the moment times are rough lol
I do have a question. First I'd like to apologize for my post previously as I reacted out of my frustrations.MY QUESTION: Has any one whom has been deceived and not compensated for Billed Merchandise Never Recieved?2Znd QUESTION; Have any of you going though this dispute with Cricket wireless. Would be intrested in joining me in filing a lawsuit against Cricket Wireless for theirRefusal to comply with the laws they are breaking.I read many complaints yesterday, and I see many here entitled to compensation from Cricket.There are federal laws that they have broken or not complied with.My law firm I work for advised me to redact with knowledge and respect for the laws put in place to protect consumers from these type offenses.I let my frustration guide me to my intellect in beginning a lawsuit against Cricket Wirelss.This is the process I have chosen to take. And would be very happy to give you the information you need. How you can file, or we all file.The lawsuit has different views on t
I spent 40 minutes on the phone tonight because I went to pay my bill on my computer and couldn’’t remember my pin. The call was a horrible connection and the customer service person, Gabriel, had an extremely thick accent. Gabriel told me to reset my pin I had to reset my password and update my security queston. Who knows why all that had to be done to reset my pin, but I played the game. Reset everything and low and behold my new pin doesn’t work. Every time I entered my pin I get a message my pin is locked!The ticket was escalate and I got a call from another person. Again horrible connection and thicker accent. Not being racist or whatever, but it does no good to speak with a customer service rep that you can’t understand. I digress. This person tells me I have to disconnect my wifi and use the cellular network. She is blasting directions and I’m trying to tell her that is not what I see on my phone. It’s been a long day and crappy customer service didn’t help. So I sti
So on Oct. 5, 2019 I purchased a phone online and had it sent to the wrong address (my fault) so the persons refused the package and was sent back to Cricket. Fast forward a week and still no refund for the returned phone. I call them on and ask them about my refund and was told I will be issued to me in 5 to 7 days...they already had the phone back a week. So I wait 10 days and still no refund so call back and customer service rep tells me I’ll have it refunded back on my card 1-2 days wait 3 days still no money call AGAIN and was told same thing so I call back and ask to speak to supervisor and was put on hold 30 mins and no one ever came to answer my call. So call back next day and was told it taking so long because they just got to my case and someone will call me back that day or next but they put a “rush” on it so I should get my money back soon. Well it’s November 5, 2019 and STILL NO REFUND!
So me and my family share the same plan which is the "Four Lines for $100" plan. My brothers data reset on its own at the start of the month, but we pay our bill around the middle of the month. My data hasn't reset yet. Can someone tell me why it hasn't yet? (I'll edit if it does reset sometime after this post.)
Cricket CHARGING A FEE TO PAY MY BILL ! ! ! This is absolutely REDICULOUS!!!! This is just a way to make more money!! $48 per yearper account. They are the WORST phone carrier and have absolutely no customer service skills! There is NO CUSTOMER APPRECIATION AT ALL!! They are a PREPAY SERVICE yet behave as if they are not. If u cancel a line they REFUSE to credit your account for the $$ PAID IN ADVANCE FOR SERVICE not received!!! Keeping that in mind, if I want to add a line in the middle of a payment cycle they charge THE FULL AMOUNT! They don't "prorate." They also don't give credit for MONEY PAID ON AN ACCOUNT if it's not the full balance paid!!! I paid $50 towards my $100 balance....(well $104 after their new payment fee) that was not and will not be credited to my account because I did not pay the balance remaining in 5 days!!! It's like I never paid $50 at all! Balance is due in full + the fee of $4!!! They STOLE MY MONEY!! HOW CAN THEY STEAL MY MONEY LIKE THAT AND NOT APPLY IT TO
I am a long time LOYAL customer of Cricket wireless and I am down right flabbergasted but the lack of customer service when the rep admits to the blatant overcharge. Even the supervisor on duty was clearly stating that it's my fault I was being overcharged. So let's start from the beginning. On February 28th 2021, my wife purchased a new Google Pixel 5 and upgrade her Byod Pixel 3XL. The store rep stated that we had to upgrade the service to the 5G Pro plan for her device to receive the 5G service. The other 2 phones on the account were not 5G compatible. If we were to upgrade device in the future, we would be covered under the pro plan. This month, Oct 2021, I purchased an IPhone 12 Max Pro and can see I have 5G service. No issues there so we are good to go. Oct 29 Cricket changes the plans to support 5G for all plans which is awesome so no worries there. Oct 30th 2021, I get a text about a plan change, being curious of said change, I call Cricket customer care to find out what ch
I’ve been trying to change my billing credit card for a month now. I’ve called customer service 3x chatted with them 4x and today went to a service kiosk to try to change it. Every single time it failed. I would get confirmation that my card has changed but right after I check, the old card info pops right back up. Anyone else having this kind of issue? I’ve had excuses from “it’s a technical glitch” to “we are updating our systems over the weekend and it should be fixed by Monday”. It’s gotten to the point I don’t think they have any clue what’s going on with their own systems. Anyone have any idea what could be causing this?
Short story: booted of the grandfathered 5 for $100 plan after one 3g line went into suspension. Now being charged $110 a month. Called 7 times today to try and resolve. Got the line back online and now they moved us to 5 lines for $125. First, never gave permission to move to a new plan. Now, they said I need to file a dispute. I thought I was able to do that online BUT it seems I have to fill out a form and mail it in. Why such a run around? I tried last night to talk with someone online and I was on there for over 1 ½ hours which lead nowhere. Was on the phone today for almost 2 hours. If we don’t get back on the old plan, we’re moving on. There has to be a better way to dispute then sending snail mail. I think they just bank on people being lazy to not mail it in.
Cricket overcharged me last month and instead of refunding the money, said that I wouldn’t be charged for the following month. (May). But I was charged. So I went to the Cricket Store and was told that I had to call Cricket as the store could not help me. I call the Cricket line and was told that they couldn’t help me I would have to call my bank and have them do a charge back. I call my bank and wait on hold for an hour just to be told that they couldn’t do anything, that it had to come from Cricket. I call Cricket back and am told that they cannot help me but offered to do a 3-way call with my bank (yes, the one I had to stay on hold for an hour in order to talk to a human.) So I am considering looking into another carrier but first I need to get my money back. Do I need to quit autopay and just eat the $5 or does anyone know how I can get ahold of an English speaking American human who can strighten this out for me? Or is it all just India Call centers and robots?
I'm so frustrated. I have 2 different accounts with cricket. I did a bridge pay for the first time ever and I missed the day I was suppose to pay the remander. After figuring it out I paid what was due. Reminder this phone is not mine or in my house. I'm helping a child in need. They activate the phone as soon as I pay to only turn it back off 24 hours later because they want 10 more dollars. There is no help or budging with this. They told me I could take my accounts somewhere else. I would be understanding not just a year ago they hadn't allowed my ex to change my number I had for 11 yrs. That was also connected to my business. When that happened it was oops we don't know how it happened. I mad an oopps and it was screw you.. Rules are rules...
This is my first month with cricket. Tried the bridgepay option and paid $30. Go in to pay the remaining balance this morning and they want me to pay the full bill of $85 even though I paid $30 only 7 days ago. Customer service was completely unhelpful and down right snotty with me. DO NOT BRING YOUR SERVICE HERE!!!! Im currently filing complaints with consumer affairs, the BBB and fraud dept. Their stealing our money during a pandemic when we can barely make ends meet! That's why we switched, thinking it would be cheaper, no! It isn't!! With metro we were paying $70 for 2 phones. Although service wasn't great where I live. Even the day we switched there was trouble! They didn't do the switch right and instead of getting free phones we ended having to accept their cheapest phones because we had to pay for the phones in the end. The sales girl messed up the port and caused us to pay, we were supposed to get a credit with one month free service which never happened. Customer service says
So I forgot to set up my auto payment on my Cricket account and because of that my lines were suspended (100% my fault) so I realized this morning 4/1/2022 that my phone lines were suspended so I immediately went to make a payment with Apple Pay, after “making” the payment my phone was still suspended so I made another with Apple Pay which did not lift the suspension so I figured none of the payments went through, I paid $113 4 time with Apple Pay and the suspension was never lifted so I decided to try PayPal I did PayPal twice and the suspension never lifted…so I finally got up to get my card ( I used PayPal and Apple Pay because it was early, almost 4:30 am) I paid with my card and the suspension was immediately lifted…the problem I have is that they charged my account for the 6 other times I thought the payments had not gone through…so I was charged a total of 7 times and now I have a $452 credit (they credited me on my cricket account for only 4 times that they charged me) but they
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