We have 5 phones on our plan and I just replaced one of the phones. Supposedly if you buy online there is no activation fee as is clearly stated. I have auto pay set up so they pulled out $25 less than the normal bill since I paid the $25 dollar activation fee when I bought the phone. This morning our phones were all not working. Cricket said I now owed $40 (25 for the money supposedly owed plus 15 reactivation). Has anyone else had this problem and is there anyone I can contact to get this fix? I can't believe even with auto pay they screwed this up so bad. Sad because I really like the service.
Best answer by James_CricketView original