not able to check out on website/app

Cricket has a fairly user friendly app/website, however when it comes to checkout it sucks majorly! It keeps telling me the address has to be exactly as my debit card billing address, which it is! But it continues to give me an error. My husband has tried to checkout earlier this year and was having the same issue. Tried calling customer service and that sucks too, automated customer service is absolutely no help! And gives you minimal choices on what to help with. Sad that something so simple is made so complicated through checkout. 

2 replies

Userlevel 4
Badge +5

Hi @browncc. We hate that you’re having these issues placing your order online. Please send a note to our social media teams via Facebook ( or twitter (@Cricketsupport) so we can get to the bottom of this.



I am having this same issue. I have been trying to order a new phone, however it keeps popping an error code asking me to update my credit/debit card address to match which I doubled checked and they do match. I tried it again and it still popped the same error message. How can I resolve this issue?