online order cancelation

  • 7 January 2022
  • 3 replies

Badge +2

I ordered a phone online using my progressive leasing account but had an issue signing the lease so my order was canceled. It still says I have an order processing and won't let me make any changes to my account on mycricket and when I try to start the purchase again it says for me to activate my phone first. If the order was canceled how am I supposed to activate a new phone?

3 replies

Userlevel 1
Badge +4


Thank you for commenting on the Community Forum! 

To fully resolve this issue, we’ll need to get a look at your account. Please contact Cricket Support on Facebook ( or Twitter (@cricketsupport) for additional assistance.  💚

Badge +2

@Julie_Cricket21 i have, still waiting on a solution.


I had similar issue, and everything was fixed pretty fast! Huge thanks to the costumer support