Online order cannot verify my billing address...

I tried 3 times to order online I called my credit card company and Cricket Wireless each time to make sure that my information was completely correct and matching and it was so after a week and a half for trying to switch to Cricket Wireless I was finally told by a customer care representative to go down to the wireless Cricket Wireless store and have the store manager call customer representative and they would waive the activation fee of $25 so that I still got the same promo deal is if I would have ordered and activated it online because it wasn't my fault that their website couldn't verify my information even though the credit card company was right on the phone telling them that everything matched and it was all good... So tell me why I still got charged activation fee $25 and basically got screwed out of my promo deal and now crickets telling me that they won't credit my account $25 or upgrade my plan and pay the $14 difference I mean what was the point in switching really? It only took me a week and a half!!!!