order never went through but they still charged my card!

  • 3 February 2023
  • 2 replies


So I went online on cricket to switch over to them and get the free iPhone se if I switch over my phone number deal and when i got all the way to the end of checkout they said they couldn’t process my order and to try again later but they still charged my card $180!! I never got an confirmation email for the order nothing but I’m sitting here at 11:44 pm and my bank just gave me a notification that the charge from 180 from cricket has gone from pending to completed! I’m freaking out cuz my current iPhone SE is broken asf cracked screen and I need a new phone before me and my husband move back home in match , I tried to do the order again and it told me they’re already trying to switch my number over to cricket so I’m so confused where is my confirmation email?!


Best answer by ds329a 4 February 2023, 01:47

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Userlevel 2
Badge +4

Hi @alohaanna3030 we thank you for reaching out to Cricket Forum! We would be glad to take a closer look into this for you. May you Private Message us at @CricketSupport with the name and wireless number associated with your order. 

Badge +1

Same here