On 8/10/2023 I paid my bill to reactivate my phones for missing my payment date. I used the app and I was Instructed to pay $65 .... 50 plus the 15 dollar reactivation fee. The app did not update correctly and told me I still had an outstanding balance of $50. I then made a second payment. The app refreshed and still indicated I had an outstanding balance. So I again made another 50 dollar payment. I now have $115 as account credit. I contacted customer support and was told I cannot get the overpayment refunded and would need ro dispute the transactions with my bank. I was also informed that if I did so my account would be canceled. I am not asking for my total payment to be refund. I want my overpayment refunded. According to my account it says that amount is $115. I am totally disappointed In the customer service I received. I would like my overpayment refunded to my bank asap. I have been a customer since 2018 and until now have not had any issues but this is making me question if I should stay a customer with cricket. This overpayment was due to the app not functioning correctly and updating the amount due. I was informed that there was no known issue and was basically told I was wrong and lying about what I experienced. I was told that this was my mistake and due to the terms and conditions of paying online I could not get my refund after I was told they had no ability to do the refund because it's a prepaid service. All I want is my account credit refunded to me without being told that disputing the charges would cancel me as a customer. Please help me.
Best answer by Marlena_CricketView original