Customer service would not listen so I wanted to share my frustration somewhere before I switch to Mint Mobile. I paid my bill on time and then an hour later they shut me off. I was late all the time prior to this because I always forgot and paid at last second PST. I didn't notice that Cricket went by CST. That's my fault. But not this time. I was able to talk to a customer service rep that said if I wanted my service I had to pay the $5. I had proof I paid early and that didn't matter. He just kept saying they would gladly start my service again as soon as I pay the $5. When I kept getting madder and madder on the phone he put me on hold. They were just being jerks because it was 1 hr 45 minutes on hold. I finally gave up.
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I’m sorry to hear about your experience. Our support team would love to assist you with this. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, wireless number, and full name on the account.