Paid on time then shut off an hour later

  • 27 December 2021
  • 1 reply


Customer service would not listen so I wanted to share my frustration somewhere before I switch to Mint Mobile.  I paid my bill on time and then an hour later they shut me off.  I was late all the time prior to this because I always forgot and paid at last second PST.  I didn't notice that Cricket went by CST.  That's my fault. But not this time.  I was able to talk to a customer service rep that said if I wanted my service I had to pay the $5.  I had proof I paid early and that didn't matter.  He just kept saying they would gladly start my service again as soon as I pay the $5.  When I kept getting madder and madder on the phone he put me on hold.  They were just being jerks because it was 1 hr 45 minutes on hold.  I finally gave up.

1 reply

Userlevel 4
Badge +4

Hi @waw0450 

I’m sorry to hear about your experience. Our support team would love to assist you with this. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue, wireless number, and full name on the account.