• 11 November 2018
  • 2 replies

In October the guy at Cricket Wireless told me that my bill was paid. I go to pay my bill for the month of November and online its showing that my bill is due on December for the amount due. I called Cricket because my phone was not interrupted of service. The guy on the phone says that I owe $250 on my account for October and November. I don't understand why I have to pay when it was Cricket that extended my services. I did not ask them to and now I am a month behind. They should have to pay for the month of October this is not my fault. 

2 replies

Userlevel 4

Hello @229julia,

For assistance with billing please contact our customer care team over the phone, via chat, or through social media (Facebook or twitter @Cricketsupport).

Thank you!

Don't call their customer service.  They can't speak English