phone keeps getting cut off

  • 4 February 2022
  • 2 replies

Badge +1

I made a payment with my CC on the 24th of Jan.  My payment got kicked back to my CC on the 31st.  No one knows why.... I made another payment on the 31st... Payment got kicked back to my CC on the 3rd.    No one knows why.   My phone gets cut off each time.  I have to pay a late fee. And now cricket font accept no payments from me online.  Only in person with cash!!!!!!!     IM SO AGGRAVATED!!!!!  I HAVE NO PHONE NOW!!  NO ONE CAN GIVE ME A REASON WHY MY PAYMENTS ARE BEING KICKED BACK 


Best answer by Julie_Cricket21 5 February 2022, 03:28

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Userlevel 1
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Thanks for commenting on our community forum! It’s important to have the correct app version and to only use your Cricket cellular data when making payments via MyCricket app. 

If you need to make a payment in a flash you can always pay here !

Please contact Cricket Support on Facebook ( or Twitter (@cricketsupport) if you need additional assistance.  💚

Badge +1

Cricket will not accept anymore debit or credit payments from me.  I have to go to the store with cash now.