Phone Upgrade Question

Hey there! Welcome to the Cricket community forum and thank you for your post. We do value all of our customers, new and existing. You can take a look at all the devices and deals that we currently offer by following the link as we have offers for everyone. https://www.cricketwireless.com/current-phone-and-plan-deals

I feel the same way.  I'm sitting here scratching my head at why new customers can get a good deal on a good, new phone, but as someone who has been using Cricket for YEARS cannot afford to buy a new, decent phone.

In addition, I only have the one I have now because it was recommended to me in store as having a good camera (the whole reason I bought a new phone after having my old one for years), and the camera on this phone is absolutelyyy terrible.  Now I can't afford to get a new one, as I would have to pay 2x as much as a new customer.  Plus a bs upgrade fee.

Think I'll be leaving Cricket. 

Every Cricket customer has the opportunity to take advantage of new customer offers at the time they join Cricket. After that we offer upgrade discounts, monthly rate plan discounts, and a refer-a-friend program that allows you to earn up to $250 in bill credit every year. 

I have been on phone talking to cricket and i get the same canned answer..it is as though they just read off a sheet of paper. new customers get great deals, current members pay 3 times as much. I have been with cricket for 7 years. they wont even consider anything in terms of retention incentives....time to go somewhere else and be appreciated as a customer...wish i could leave a rating...folks give me ideas on how to leave ratings so cricket can get their zero stars, plus Im sending a letter to corporate to tell them how little concern they have 

canned reply....just pay 3 times more as an existing customer

@5678761166 It doesn't make sense to them to give deep discounts to existing customers. If they did that they would go out of business. I work in the wireless industry and companies pay pretty much full price to the manufacturers for the phones they sell so any discount is a loss. Its worth it to give to new customers because they're gaining business and monthly revenue. As a Cricket employee already pointed out in this thread everyone who joins Cricket has the option to get the new customer offers once. Some of the upgrade discounts they offer are actually pretty good too. Especially considering they are prepaid. Look at it this way, do you expect your cable provider to give you a free TV every 2 years or your internet company to give you a laptop? 

P.S. I wouldn't recommend using your phone number as a username. Easy bait for spammers.

You don't get nothing to stay with cricket, if you are already an user they charge you for upgrading your phone and some more fees. There is no incentive staying with this carrier.