poor customer service

  • 29 January 2021
  • 1 reply

I called the auto service to make a payment and to set up my auto pay. Once I made my payment I went back thru the prompts to set up my autopay. The system took out another payment. I tried to call customer service to get the payment reverse and the rep advise me to contact my bank which will charge me 40 dollars. After asking to speak to a supervisor he transfer me the social security phone line. Im furious I was already on hold for 10 mins waiting on a rep and then the rep I get dont wanna do his job.  I truly hate cricket. I will be canceling 1 of my lines and transfer it out today and do the same with the other 1 later this year. I pay ontime every month and refuse to keep paying for poor customer service.

1 reply

Hello @Kyharris69 , Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance.