Progressive Leasing Order Unconfirmed

  • 25 March 2023
  • 3 replies


I tried using Progressive leasing to pay for a new phone, I was suppose to only pay $68 after the loan was approved. But the order did not go through because it said my address was incorrect, but Cricket wireless still continued to charge my credit card $68, without sending me a confirmation number or any way to show my recent transaction, I have all the information to verify my Loan account but I don't have an order number or reference number from Cricket wireless and you guys refuse to help me. Who do I contact?


Best answer by Marlena_Cricket 26 March 2023, 03:32

View original

3 replies

Userlevel 3
Badge +5

Hi @Meags2023 and welcome to the Community Forum. We’re sorry to hear about your order. Please note that your card will not be charged. The preauthorized amount should be available in your bank account in 1-3 days. Check with your bank on their specific policy on preauthorized funds availability. If the charge has posted to your account, please send our team a PM to @CricketSupport and include your wireless number and the name on your order. 


Dealing with payment and order issues can be frustrating, especially when you're not getting the support you need. It's always a good idea to reach out to customer service directly to resolve such matters.

Badge +1

 I had a similar mix-up with an online purchase. What helped me was reaching out directly to their customer support.