Progressive Leasing Order Unconfirmed

I tried using Progressive leasing to pay for a new phone, I was suppose to only pay $68 after the loan was approved. But the order did not go through because it said my address was incorrect, but Cricket wireless still continued to charge my credit card $68, without sending me a confirmation number or any way to show my recent transaction, I have all the information to verify my Loan account but I don't have an order number or reference number from Cricket wireless and you guys refuse to help me. Who do I contact?