Refill card numbers scratched off. What to do

  • 25 November 2021
  • 1 reply


I bought a cricket refill card yesterday at BestBuy. In opening silver label on the back of the card  some numbers scratched off and are not readable. Bestbuy receipt has serial number listed but not the PIN. 


What options do I have? Do I need to contact BestBuy or Cricket Wireless? Can this be resolved by visiting cricket wireless store? 

1 reply

Userlevel 3
Badge +4

I would call the number on the back of the card to see if they can assist you with that. I don’t think Cricket customer service or store would be able to assist if there are missing numbers on the card.