So on Oct. 5, 2019 I purchased a phone online and had it sent to the wrong address (my fault) so the persons refused the package and was sent back to Cricket. Fast forward a week and still no refund for the returned phone. I call them on and ask them about my refund and was told I will be issued to me in 5 to 7 days...they already had the phone back a week. So I wait 10 days and still no refund so call back and customer service rep tells me I’ll have it refunded back on my card 1-2 days wait 3 days still no money call AGAIN and was told same thing so I call back and ask to speak to supervisor and was put on hold 30 mins and no one ever came to answer my call. So call back next day and was told it taking so long because they just got to my case and someone will call me back that day or next but they put a “rush” on it so I should get my money back soon. Well it’s November 5, 2019 and STILL NO REFUND!
Best answer by Marlena_Cricket
Hi @MYMONEY & welcome to the Community Forum. We'd be happy to check on the status of your refund request. Please reach out to our Support Team via PM/DM on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for assistance. We are available every day from 8 am - 9 pm EST, excluding holidays.