So I created a comment for the community to which the comments are based on lack of having access to a real person within a reasonable about of time or effort aka hoops to jump through
My response was to please use said process to fix the issue.
So if the issue is frustrated in the process to connect with a real person was replied to as do exactly to same process to fix it.
By the way I did the said process again in which it took 18 minutes to connect with a live person with a consistent feed while your waiting that states you can smile with cricket
Question: Who thinks I was smiling
Best answer by Marlena_CricketView original