Returned phone. It has been 6 months and still no refund

  • 28 October 2023
  • 4 replies

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I ordered a phone online in April through Affirm. I also returned in April. I have been on the phone with every department for at least over an hour each time with no resolution. Has anyone else had trouble getting a refund through Cricket? 

I honestly think someone there just refunded the money to their personal card because every time an agent looks it up it says the refund was processed in store. 

MarceloF 29 days ago

Hey @pmo435! Please PM @CricketSupport with more details about your concern. We’d be happy to look into this for you! 😀😀

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Userlevel 1
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Hey @pmo435! Please PM @CricketSupport with more details about your concern. We’d be happy to look into this for you! 😀😀

Badge +1

I'm sorry to hear about your experience with Cricket's refund process. It sounds like you've gone through a lot of trouble to try to get your refund, and I understand your frustration.

I've looked into the matter further, and I've found that there have been other reports of customers having difficulty getting refunds from Cricket. Some customers have reported that their refunds were processed, but they never received the money. Others have reported that their refunds were denied, even though they followed the return process correctly.

It's possible that the agent's assessment is correct, and that your refund was processed in store. However, it's also possible that there was an error in the processing of your refund.

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If you believe there has been a mistake or mishandling of your refund, it's crucial to persistently pursue a resolution. Consider reaching out to Affirm's customer service directly to explain the situation and seek their assistance. Additionally, documenting all your communications and records could help you in escalating the issue further if necessary. If others have faced similar challenges, their shared experiences might offer additional insights or strategies. Hang in there, and I hope you can resolve this matter soon.

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Thank you guys. After messaging Cricket, it looks like they will be sending me a check for my refund.