I went through the process of returning a phone I did not end up liking within the return policy with the help of the warranty department.
this was in March 2022
as of august 2022 I have not received a refund or the phone back. I have called cricket customer service multiple times being into he line for over 3 hours at a time. I have also left messages with the warranty department as directed when you are transferred to that line.
Further you can’t just go to a local store if you purchased online you have to go through the online return process.
horrible service. At least send me back the phone if I am not getting a refund.
Best answer by jdor_CricketView original