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sim card switch into old phone will deactivate your phone

  • 26 February 2023
  • 1 reply
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J
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I took out my SIM card and put it in my old unlocked LGV60thinQ . It started to work and then flashed a message saying it wasn’t going to work and to switch back to the right phone immediately, which I complied. Now my phone won’t work at all, it is telling me I need to pay to activate my line. I just paid $60 on Feb 22. And now another $60. And still have no account that is usable!!! What should I do???

 

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Best answer by James_Cricket 26 February 2023, 17:08

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J
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Hello @Joshweaver! Welcome to our Cricket Community Forum and thank you for your post. It sounds like your previous device is no longer compatible with our network and has suspended your service since the device is not compatible. You will not have to make another payment since your service was not suspended due to a payment issue. We are happy to review your account to get your service restored. For further assistance, be sure to send our Support team a DM @CricketSupport 👍

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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