Hello, This is Busra Taygun and we are using Cricket line for 5 years. When my parents came to Houston 5 years ago, They choose cricket line. We were trusting the service. We have never lived any problem with the line, while paying our bills. My uncle came to Houston 2 days ago and I wanted to help him about the lines and recommended him cricket line, even we added his phone number to our account. Anyway, We went to cricket store (7913 Westheimer Rd, Houston, TX 77063) and the store manager told us, If you add a new line to your account, you will pay total $115. And we accepted that bought a new line and paid(62.87). After 1 day, I checked my cricket account and I saw there is more than $115 bill($122.50). I went to the store again and asked him this situation and he said I made a mistake it was $125 not $115. I have shocked with this answer. There is a store manager who sells lines, phones and services but does not know the prices?? He made me a fool. I shyly explained the situation to my uncle. The store manger put me in a shameful situation. I lost my trust to this company. I had chat with costumer support but they said you need to talk with the store manager. And we decided to change our service. I just felt so sad about this situation. I did not deserve it.
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