Solved

Trouble updating autopay card information?

  • 6 November 2023
  • 3 replies
  • 43 views
P
Badge +1

As my current autopay card is set to expire by the end of this month, I've attempted to update it with the newly issued replacement and virtual cards from the same bank, as well as a Discover card. However, all attempts result in a recurring "Looks like your card information is incorrect" message, despite these cards functioning flawlessly elsewhere. Following a 30-minute call with support, I was merely informed that the issue must lie with my card. Interestingly, my bank has confirmed that there have been no declined charges. How can I resolve this perplexing predicament?

 

 

icon

Best answer by ChristopherS 7 November 2023, 16:20

View original

3 replies

ChristopherS
Badge +5

Hi @PomaryLinea, welcome to Cricket’s community forum and thank you for your post! First, I suggest verifying your credit/debit card’s billing zip code. In most of these scenarios, the zip code given does not match the one your bank institution has. For this reason, the “Looks like your card information is incorrect” message is displayed. If you have already double-checked this information with your bank institution, I suggest private messaging @CricketSupport with your account’s name and wireless number so we can take a closer look into this for you. 

Remember to always mark posts that resolved your issue with a "Best Answer" designation. This will help other users find this information too!
G
Badge +1

I’m having the exact same problem. I first tried updating using my same card with the new expiration date. It errored out.  Tried again, same result. I called support. Cricket support tried and it came back as a zip code problem. Suggested I call bank. I called the bank and the zip code is correct. Then I tried another card (same bank) on the app. Same result. I know my cards are fine and working everywhere else. Had no problem updating the updated card on other sites. The bank said there are no problems with my card and the associated zip code.  I’m extremely frustrated.  I don’t even know if they’ll take my cards for a regular payment. Thinking of leaving Cricket after years of what has largely been a trouble free experience.  

 

  

ChristopherS
Badge +5

I’m having the exact same problem. I first tried updating using my same card with the new expiration date. It errored out.  Tried again, same result. I called support. Cricket support tried and it came back as a zip code problem. Suggested I call bank. I called the bank and the zip code is correct. Then I tried another card (same bank) on the app. Same result. I know my cards are fine and working everywhere else. Had no problem updating the updated card on other sites. The bank said there are no problems with my card and the associated zip code.  I’m extremely frustrated.  I don’t even know if they’ll take my cards for a regular payment. Thinking of leaving Cricket after years of what has largely been a trouble free experience.  

 

  

I understand how important it is for you to get this resolved, @gailla. Please private message @CricketSupport so we can further assist you with this. 

Remember to always mark posts that resolved your issue with a "Best Answer" designation. This will help other users find this information too!

Reply


Terms & ConditionsCookie settings