Placed an order online for an upgrade to my phone do to the 5G forced upgrade. Order was placed on 1/5, shipping conformation on 1/6 that is was by UPS Next Day Air Saver. Tracking through UPS showing phone will now not arrive till 1/10. I understand shipping issues with UPS that Cricket has no control over.
The issue I am dealing with is:
- Unable to cancel order that has already been shipped.
- Cannot purchase phone upgrade in store because phone has already shipped.
- Unable to order another phone upgrade on my account until first phone that was ordered is activated.
- Was told by Cricket support that the online rebate deal for the ‘forced’ upgrade to my phone most likely will not apply if I decide to purchase it in the store anyway.
Overall, to upgrade 2 phones on my account will take nearly a week or more to accomplish, since I do not know how long it will take to get the second phone after I activate the first phone. This is very disrupting an inefficient service. Hopefully I am just a random specific case and this is not the norm as I have been a Cricket customer for nearly 3 years now and have had no major complaints.
Best answer by James_CricketView original