Hi
I have tried over and over to make a payment by phone through the Cricket app but the app went into an update.
now my phone is off and the payment did not go through.
now the bill is higher and I need to pay to reactivate my account.
please credit the reactivation
charge and let me pay my bill as usual with no fees this was not any of my doing and I was unable to pay due to the update
Best answer by jdor_Cricket
View original
+4
Hey
Sorry to hear about that experience. Our support team would be happy to look into this for you and assist you. Please send a PM to
If the Cricket app went into an update while you were trying to make a payment, it's possible that the update might have caused the issue. Check if the app has completed updating, and try opening it again to make the payment.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
