Update Your Address to Match the Billing Address For Your Credit Card ERROR

  • 1 November 2021
  • 2 replies

Badge +1

I’ve been trying to upgrade my phone using the same AMEX i’ve been paying my bill with. Comes up with this:

We're having trouble processing your order with the information you entered. Please update below.
Please update your address to match the billing address for your credit card. To do so, scroll up to Customer Info and select Edit. Then update your Shipping/Billing Address.’’

Addresses match. Down to the dot after Trl.

My CC has about thirty $1.00 (holds) from Cricket Wireless. i’m embarrassed i’ve wasted so much time with this.





Best answer by James_Cricket 1 November 2021, 18:37

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2 replies

Userlevel 4
Badge +5

Hello @Mankrane! Welcome to our Cricket Community Forum and thank you for your post. We are happy to look further into this for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) for further assistance :thumbsup:

Userlevel 3
Badge +5

Hey @Mankrane, this happened to me when I was trying to upgrade. I ended up using a prepaid Visa debit card f/ Walgreens & it worked, fyi.