I am having an extremely frustrating problem when trying to buy a new phone and transfer a number to Cricket. Whenever I try to check out, I get the error "Your credit card address is invalid." I have tried multiple cards and always get the same problem. I have even tried doing the purchase from a brand new account rather than trying to add it as a line to my existing account. Same error again and again.
I have spent a couple hours on the phone with customer service with no resolution. Today I spent 90 minutes in a store with no resolution. I can't just buy the phone in the store because there is a $200 rebate if I transfer the number, and that rebate is online only.
If you search this problem with Google, you find many people have had the same issue. This is a recurring issue with the Cricket web site that no one seems to acknowledge, and customer service seems completely unaware of it or how to solve it. They can't help with place the order on the phone, and I can't get he rebate I need at the store. I am on the verge of cancelling all my lines and taking my business elsewhere.
I very much hope that those monitoring this forum can acknowledge this is a problem with the web site, and hopefully offer a useful solution.
Best answer by Marlena_CricketView original