Billing & Payments
- 427 Topics
- 1,016 Replies
Extremely disappointed in Cricket and I have been a customer for many years. I referred my daughter-in-law. She bought 2 lines and cancelled because service was poor in her area. Cricket only cancelled one line and charged her card $55. She asked customer service for a refund and they refused saying she had to dispute with her bank. When she did, Cricket refused the credit. Back to Cricket...they say its banks fault. Back to bank, they say its too late. What the heck?
Hi, I have already been approved by the gov. and I already have an Application ID - where do i input this to receive the $30 discount monthly? There is only option for people who applied trough Cricket. From what I understand reading these boards no one ever answers the phone. So what are my options? My next payment is coming up in 10 days and I’m currently on foodstamps so I would appreciate a quick solution. Thank You! Sincerely,Cfikker
I’m having the exact same problem. I first tried updating using my same card with the new expiration date. It errored out. Tried again, same result. I called support. Cricket support tried and it came back as a zip code problem. Suggested I call bank. I called the bank and the zip code is correct. Then I tried another card (same bank) on the app. Same result. I know my cards are fine and working everywhere else. Had no problem updating the updated card on other sites. The bank said there are no problems with my card and the associated zip code. I’m extremely frustrated. I don’t even know if they’ll take my cards for a regular payment. Thinking of leaving Cricket after years of what has largely been a trouble free experience.
I've been executing this strategy for a considerable duration to facilitate Xbox Series X gaming via my plan. However, recently, I've encountered an unexpected obstacle impeding my ability to connect with others. What has caused this sudden disruption, specifically attributed to Cricket's service? Notably, the devices, games, and Xbox itself remain unaffected, prompting me to seek resolution for this unexpected change, a concern echoed by various users on Reddit. Any guidance or insights would be immensely appreciated.
As my current autopay card is set to expire by the end of this month, I've attempted to update it with the newly issued replacement and virtual cards from the same bank, as well as a Discover card. However, all attempts result in a recurring "Looks like your card information is incorrect" message, despite these cards functioning flawlessly elsewhere. Following a 30-minute call with support, I was merely informed that the issue must lie with my card. Interestingly, my bank has confirmed that there have been no declined charges. How can I resolve this perplexing predicament?
Despite multiple attempts to update my expiring autopay card with various alternatives, including virtual cards from the same bank and a Discover card, I continuously encounter the frustrating "Looks like your card information is incorrect" message, although these cards function flawlessly elsewhere. Exhausting 30 minutes on the phone with unhelpful support only led to the unconvincing conclusion that the issue lies with my card. Even my bank has confirmed the absence of any rejected charges. How can I effectively resolve this exasperating issue?
I ordered a phone online in April through Affirm. I also returned in April. I have been on the phone with every department for at least over an hour each time with no resolution. Has anyone else had trouble getting a refund through Cricket? I honestly think someone there just refunded the money to their personal card because every time an agent looks it up it says the refund was processed in store.
Cricket is by far the best value I’ve ever had for my family and I. The cost for service is extremely reasonable, no issues bringing our own phone and unlimited text, talk, and Internet.I have no plans to change service any time soon, but I recently found out that we can get partially reimbursed for our cellphone through my work -- but where is the billing statement!? All I have is a generic looking text or I can go online and see a mystifying list of 0 charges ending with an eventual one that is my actual bill.If I go on the app, I can see the charge in bigger green letters, but still not transaction value or details of the plan. What gives? How am I supposed to get reimbursement this way? I see a lot of other posts about billing statements and a distressing suggestion to go to customer service every single month one by one by one to get a billing statement… how can that be considered OK? This can’t seriously be something Cricket overlooked can it?
My prolonged struggle with Cricket Wireless customer service today has left me deeply exasperated. Despite investing over two and a half hours conversing with five different representatives and supervisors, their incessant interruption and eventual abrupt disconnection of the call have amplified my frustration. I've decided to transition to Verizon due to enduring issues such as delayed texts and consistent performance glitches. However, Cricket is asserting that my personally owned, outright purchased iPhone XR cannot be unlocked before six months from its activation date, citing obscure clauses within a purported "contract" that I vehemently rejected in the first place. It's akin to holding my asset hostage, reflecting the alarming inefficiencies of their organizational management. My advice: steer clear of Cricket Wireless!
I accidentally overpaid $40 in July 2023. Cricket support advised me to have my bank reverse the charge. I did so. Cricket suspended my service on 8/18/2023. I paid $63.67 to get service restored. On 9/12/2023 Cricket again suspended my service. I paid $77 to get service restored. In 9/14/2023 Cricket again suspended my service. I paid $48 to get it restored. Cricket claims my bank submitted multiple $40 charge reversals. My bank did not do this. My bank offered to set up a 3 way call to resolve this, but I could not get someone from Cricket to participate. It looks like Cricket credited me for one of the $40 overcharges on 9/18/2023, but still owes me. I can’t see account info online beyond 7/29/2023. I would appreciate help resolving this.
My current autopay card is expiring at the end of this month. I’ve tried replacing it with the newly issued replacement, virtual cards from the same bank and a discover card. All get the “Looks like your card information is incorrect” message. All cards work fine everywhere else. I spend 30 minutes on the phone with support just to be told “there must be a problem with your card”. My bank confirms that there are no refused charges. I have no idea how to get this resolved.
Where can I report a bug in the billing system?If you have autopay and you get a new card from your provider where only the expiration date has changed cricket will not update your card in their system no matter how many times you do it, it still attempts to bill with the old expiration date on the autopay.
I'm approved for the acp I log into my cricket acct to update the info my name is the acct name put my phone number in and won't take it, my husband and I are on different work schedules and I should be able to use any phone number on my acct to apply my discount and customer service hours are horrible to get this taken care of why am I not able to put my number in to apply my discount
I had autopay set up and my bill is due the 22nd of each month. I noticed after midnight my account was suspended and I had to pay $105 to re activate. $15 on top of my bill. I went into the app and turned auto pay off since it didn’t work. My question is will they draw out the $90 anyway. I had gotten a text that it would be processed two days before my bill was due but the service was suspended anyway
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