Billing & Payments

  • 427 Topics
  • 1,016 Replies

427 Topics

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chrisco7Paparazzi
asked in Billing & Payments

I NEED A DETAILED BILL

IF I AM A CUSTOMER AND REQUEST A DETAILED BILL I SHOULD BE ABLE TO GET ONE!!EVERY OTHER PHONE COMPANY LISTS THIS IN THEIR ACCOUNT MANAGEMENT AND SO SHOULD CRICKET.PLEASE MAKE THIS HAPPEN!! I HAVE SEEN MANY OTHERS REQUEST IT AS WELL WITH NO ACTION TAKEN. 

11
live_poor
1 year ago
martinpayne_
martinpayne_
asked in Billing & Payments

Activation Fee

I am interested in joining Cricket by way of porting my number over. I see there is a $25 activation fee when starting service. Any way to waive this for a new customer? Thanks

1
Grod_Cricket
4 years ago
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Puentes34567Paparazzi
posted in Billing & Payments

Copy of phone bill

Need a copy of monthly bill

1
Landon_Cricket
3 years ago
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ChevettePaparazzi
asked in Billing & Payments

Billing statement

Send chevette a statement with my address on it and full name

3
A
5 months ago
E
endquistPaparazzi
posted in Billing & Payments

Phone Upgrade Question

After being a Cricket customer for over 2 and a half years, I'm wondering what the incentive is to stay?  I would like to upgrade my phone, but every other company out there will give me MUCH better deals on a new phone.  Additionally, Cricket is going to charge me an extra $25 to upgrade?  Is that just a 'privilege of doing business with you' charge?  I guess there's no real reason to stay since I'm going to save over $200 (plus the additional $25) just to go to another company.  I understand that getting new customers is important, but you'd think there was some kind of benefit for being a loyal customer for so long.  Oh well, looks like I'm off to another company.  Maybe I'll be back in 2-3 years when you'll treat me like a 'valued new customer' again...

45
J
1 year ago
K
kimitony16Extra
posted in Billing & Payments

Unable to pay bill with credit card or service payment card

8/31 I bought 5 service payment cards from Target. They worked well and I was satisfied so I purchased another eight on 9/6 and tried to use them.It did not work. When I put in the information, it kept showing error message "Looks like your card information is incorrect. Please double-check it and try again." Tried 2 of 8 service payment cards not working at all.3-way conference call with Cricket Customer Service and (Service payment card balance check) 1-855-302-1721, was confirmed that the full balance $55 is on the card, but Cricket is not able to process. Because I had enough balance to cover the month, I waited for a month to try again.Now it's 10/4, I contacted Cricket Online Chat Support.First customer rep was bullsheetting me and told me because I tried more than 5 times per day to pay bill so I was declined --- Come on, it did not go thru the first time I tried...Then he came up with another bullsheet, saying because my fund balance is too high. I asked him to point me a

11
C
9 months ago
T
tomkat1987Extra
asked in Billing & Payments

lost sim card

I have been a part of cricket for a couple years I have a Cricket phone and a Cricket SIM card. I wrecked least through cricket when my phone broke I was waiting to replace it and using a different phone until I bought a new one from cricket during that. Of time I somehow lost my sims card before my phone number is completely deactivated and no longer my number I am trying to figure out how I get another sim card

1
jdor_Cricket
2 years ago
C
Cmacgill22Extra
asked in Billing & Payments

service suspended even though i paid on time

Cricket this is just bs. My service was supposed to be good until 11:59 pm. I paid in full at 11:44 pm. Only to find out that my account has been suspended and a $45 reactivation fee must be paid in order to restore or service?!?! Not to mention my fathers in the hospital just suffered a medical emergency and now he nor the doctors can get ahold of me. Wtf cricket??I AM BEYOND LIVID seeing as my service should have never been disconnected anyway....There is NO WAY to contact anybody in person.The "chat" with "us" is actually a stupid bot that doesn't have the ability to fix or help with ANYTHING....So, now, I have no phone service. I've PAID for my families phone service, ON TIME, but yet our phones are deactivated. REALLY CRICKET. 

7
K
9 months ago
T
tcr720Extra
posted in Billing & Payments

How do I get a list of incoming and outgoing calls for billing?

How can I get a list of incoming and out going calls made to and from my number for a billing cycle

9
S
3 years ago
A
AznwheelsExtra
asked in Billing & Payments

bridge pay not available anymore??

I've been trying to call the automated system and it doesn't give the option to set up Bridge pay anymore...Does bridge pay still available???

2
K
1 year ago
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PurpleStarGirlPaparazzi
asked in Billing & Payments

Credit Card Address Is Invalid

Is there any reason why I can't purchase an upgrade for my phone online using my debit card? I keep getting the error that says my credit card address is invalid even though I checked that it was correct on both my bank account and for my Cricket account. There is no reason for that error occur.I know it's not my bank because I didn't have an issue making a payment through another site with the card. I do live in a rural area and if that is affecting my purchase, it is extremely frustrating as I can't get to a store until Sunday or Monday to make a purchase.

12
A
6 months ago
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MsphiaExtra
posted in Billing & Payments

Cricket is a Fraud and scam

THIS COMPANY IS A SCAM AND IS TAKING MONEY BUT REFUSING TO PROVIDE SERVICE. I started a new line last month on the $40 plan. I immediately noticed my service was very slow, I only had 1 bar of service and I was barely able to make a call. After 3 days I received a text saying all my data was used and my data would be even slower. I then paid an additional $13 to upgrade to the unlimited data plan. This DID NOT help and my data connection was still bad (I would get error messages saying I was not connected to the network as well as seeing it on my phone. I called customer service (Aug 24) and the rep said she would create a ticket to fix the issue and issue me a courtesy credit for the inconvenience. No one every contacted me or did anything about that ticket. Since that first call I have called over 10 times ( just spoke to a rep 2hrs ago) to report the same issue and that my data is not working but they issued another ticket, some reps hung up the phone in my face and some promised an

28
W
10 months ago
1
12345Extra
asked in Billing & Payments

Phone Bill and WhatsApp

Do calls and texts sent via WhatsApp show up on your phone bill either when connected to internet or when using cellular data?

26
A
4 months ago
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migrainesExtra
asked in Billing & Payments

Monthly Billing Activity Report

What happened to the billing feature? I need to be able to print out a billing/activity page that shows at a minimum:Cricket <-- CarrierMy Account Number <--- AccountMy Name <--- A persons name that owns the accountBut this is no longer available via web, mobile, or pdf print. What gives? I'm trying to submit my phone bill to my company for my work expenses but they won't accept it cause it looks like a 3rd grader put a bunch of numbers and dates on a page. It does not look official at all and it doesn't contain any relevant information.

5
P
1 year ago
D
dimiqueenExtra
asked in Billing & Payments

How to End My Cricket Service If I Decide to Switch Carrier

Hi, I'm going to transfer my number to another carrier company next month due to personal reasons. But I did not find on the Cricket app anywhere to end the service with Cricket. I wonder if my service with Cricket will automatically end if I transfer my number to another carrier? Or is there any process I have to go through?

1
D
3 years ago
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PaintTheZombieExtra
posted in Billing & Payments

Phone pricing in-store Vs. online

So today, I went into my local Cricket Store to purchase an upgrade/replacement device. However, when I returned home I made a discovery that kinda rubs me the wrong way. I have found that in store, my area location has their devices listed at significantly higher prices than their online counter parts.For instance I purchased a Samsung Galaxy J2 Pure. In store, the device was listed at $79.99 for Upgrade purchase; but the website has the same device listed for $39.99. I did not know this at the time.When I went to make to purchase, the associate offered a massive discount- to $39.99 if I were to purchase a case and screen protector with it. Between this purchase, the activation fee, and the insurance upgrade for the device- I spent over $120.When I arrive home, I pulled up the cricket website to look at the devices specs, and found the device listed for $39.99- the exact price for the device under a "supposed discount" value.This is 100% misleading, and underhanded. I was lied to, tol

3
D
8 months ago
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maryg2020Paparazzi
asked in Billing & Payments

changing the due date

Is it permitted to change the due date with Cricket?

3
A
2 years ago
A
AHVPaparazzi
asked in Billing & Payments

Won't let me pay by phone or online

Trying to pay my bill which is due tonight and I’m getting an error message. I’m imputing the card numbers correctly and don’t know what the problem is. I hope I’m not charged a reactivating fee for not paying on time. I tried to call customer service and I got a message saying it was closed. I tried the chat and it was no help. Giving up after almost two hours. Happen same way last month and miraculously went through next day adding $15 to reactivate.A

5
CricketSupport
1 year ago
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MankranePaparazzi
asked in Billing & Payments

Update Your Address to Match the Billing Address For Your Credit Card ERROR

I’ve been trying to upgrade my phone using the same AMEX i’ve been paying my bill with. Comes up with this:“ErrorWe're having trouble processing your order with the information you entered. Please update below.Please update your address to match the billing address for your credit card. To do so, scroll up to Customer Info and select Edit. Then update your Shipping/Billing Address.’’Addresses match. Down to the dot after Trl.My CC has about thirty $1.00 (holds) from Cricket Wireless. i’m embarrassed i’ve wasted so much time with this.   

3
Y
1 year ago
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HannahHExtra
asked in Billing & Payments

Billing statement with Cricket details

I have the Cricket app and use it for autopay. I need a billing statement with my bill details to get reimbursed from my work. It has to include the amount I pay and the Cricket name. Any idea how I can get that?

0
H
2 years ago
C
c1113Paparazzi
posted in Billing & Payments

Cancelación de servicios

Cancelación

2
jdor_Cricket
2 years ago
L
Lesleytake2Extra
posted in Billing & Payments

Restore of service

I paidcmy bill but my phone service is not yet restored. How long does this take usually?

4
C
4 years ago
M
mcmExtra
posted in Billing & Payments

Data still throttled after new billing cycle has started

Data throttled back at the end of my last billing cycle due to data usage. New billing period started yesterday and was paid by auto pay. Data still extremely slow today as if it is still throttled. Why don’t I have my full speed now that I’m in a new billing cycle???

4
T
2 years ago
D
drasher25Paparazzi
asked in Billing & Payments

"Your credit card address is invalid."

I am having an extremely frustrating problem when trying to buy a new phone and transfer a number to Cricket.  Whenever I try to check out, I get the error "Your credit card address is invalid."  I have tried multiple cards and always get the same problem.  I have even tried doing the purchase from a brand new account rather than trying to add it as a line to my existing account.  Same error again and again.I have spent a couple hours on the phone with customer service with no resolution.  Today I spent 90 minutes in a store with no resolution.  I can't just buy the phone in the store because there is a $200 rebate if I transfer the number, and that rebate is online only.If you search this problem with Google, you find many people have had the same issue.  This is a recurring issue with the Cricket web site that no one seems to acknowledge, and customer service seems completely unaware of it or how to solve it.  They can't help with place th

12
S
3 years ago
D
drasher25Paparazzi
asked in Billing & Payments

Dear Cricket: are you EVER going to fix your credit card "incorrect information" error issue???

I've had this error with your site for several years now. I eventually had to use a business card, because no card with my home address would go through. I would like to use a different card, but your system gives an error "Looks like your card information is incorrect. Please double-check it and try again."A Google search reveals I am far from alone with this longstanding issue. There is most definitely a glitch in your credit card system that causes it to reject cards with certain addresses, even though they are 100% accurate. I see a pending charge for $0 hit my card when I try to use it, but your system is still rejecting it. Your site is the only one out of hundreds I have used that has a problem with cards coming from my address. Please fix this already, instead of ignoring and/or denying the issue. 

1
J
2 years ago

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