A New Era for iPhone with 5G, Cricket Wireless to Offer iPhone 12 Lineup Starting on Oct. 23

  • 23 October 2020
  • 5 replies

Userlevel 4

Cricket Wireless is bringing our customers the new iPhone 12 lineup, including iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini, introducing a powerful 5G experience with the ability to tap into the power of our fast, reliable and secure nationwide 5G network.1 With a beautiful all-new design, iPhone 12 models feature unparalleled new camera systems, edge-to-edge Super Retina XDR display for a more immersive viewing experience with the Ceramic Shield front cover, and Apple-designed A14 Bionic chip, the fastest chip in a smartphone.

Starting Oct. 23, Cricket customers can purchase iPhone 12 Pro and iPhone 12 at www.cricketwireless.com with online and in stores. Cricket customers will be able to purchase iPhone 12 Pro Max and iPhone 12 mini beginning on November 13.

Featuring the most 5G bands on any smartphone, iPhone 12 models offer the broadest 5G coverage worldwide2 — with models in the US supporting millimeter wave, the higher frequency version of 5G. The redesigned 6.1-inch iPhone 12 Pro pushes the boundaries of innovation for users who want the most out of iPhone. Available in four stunning stainless steel finishes — graphite, silver, gold and pacific blue — and sporting an immersive edge-to-edge Super Retina XDR display, industry-leading IP68 water resistance,3 and the new Ceramic Shield front cover, iPhone 12 Pro provides the biggest jump in durability ever on iPhone. A14 Bionic powers every experience on iPhone 12 Pro, and coupled with advanced camera systems, introduces meaningful new computational photography features like improved Night mode, Deep Fusion, Smart HDR 3, HDR video recording in Dolby Vision4, and more. A reimagined pro camera system features an expansive Ultra Wide camera, Telephoto camera for 2x optical zoom, and a new Wide camera to capture professional-quality images and video in bright and low-light environments. With the all-new Apple ProRAW5, photographers gain more creative control in photos and the new LiDAR Scanner brings more realistic AR experiences to iPhone 12 Pro, and delivers improved autofocus in low light and Night mode portraits. iPhone 12 Pro, along with all iPhone 12 models, introduce MagSafe, offering high-powered wireless charging and an all-new ecosystem of accessories that easily attach to iPhone.6

The 6.1-inch iPhone 12 with support for 5G introduces a beautiful new design packed with powerful new capabilities, and now supports an advanced 5G experience. Available in five beautiful aluminum finishes — blue, green, black, white, and (PRODUCT)RED7 — iPhone 12 features an expansive edge-to-edge Super Retina XDR display, industry-leading IP68 water resistance, MagSafe, and the new Ceramic Shield front cover, tougher than any smartphone glass ever made. The same A14 Bionic chip in iPhone 12 Pro comes to iPhone 12 which, coupled with an advanced camera system, introduces meaningful new computational photography features, the highest quality video in a smartphone, and more, while delivering great battery life. iPhone 12 features the first camera to shoot HDR video with Dolby Vision and brings a powerful new dual-camera system with the Ultra Wide camera and a new Wide camera for even more amazing low-light photos and videos, and Night mode on all cameras.

For more details on iPhone 12 models please visit www.apple.com.

We want to hear from you!

Which iPhone 12 color will you choose?

Which iPhone 12 feature are you most excited about?

How will you use these features to make your life simpler, smarter, or better?

1Cricket 5G req's compatible plan and device. 5G service may not be available in your area. Go to cricketwireless.com/cell-phone-plans for details.

2Data plan required. 5G, Gigabit LTE, VoLTE, and Wi-Fi calling are available in select markets and through select carriers. Speeds are based on theoretical throughput and vary based on site conditions and carrier. For details on 5G and LTE support, customers can contact their carrier and visit apple.com/iphone/cellular.

3iPhone 12 and iPhone 12 mini are splash-, water-, and dust-resistant, and were tested under controlled laboratory conditions and have a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes); splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage is not covered under warranty.

44K Dolby Vision playback requires Apple TV 4K or an AirPlay-enabled TV.

5Apple ProRAW will be available in a future iOS 14 update for iPhone 12 Pro and iPhone 12 Pro Max.

6MagSafe accessories including chargers, cases, and wallets are sold separately.

7A portion of the proceeds from every (PRODUCT)RED purchase goes to the Global Fund to fight AIDS. From now until December 31, 2020, those proceeds will go to the Global Fund’s COVID‑19 response.



5 replies

Userlevel 1

I know some people were asking about this in posts from the past week or so. I went in day one, because I've always done bring your own device and figured things would work fine and didn't really care if 5G did not work yet.

Initial thoughts: It's usable, but I think it might be a week or so before it's great.

I ended up spending about an hour with support today though and had to open two advanced tickets. I initially noticed I could not turn on Wifi calling, despite the updated website showing it should be available for iPhone 12 and Pro. After I mentioned the updated FAQ page, the rep agreed it seems like it should work but they were seeing that they couldn't enable it on my account. So I think I got in too early and they weren't ready yet. It worked fine on my previous iPhone X.

The other thing I ran into was that receiving SMS messages stopped working after a short amount of time. (It's not an iMessage problem, it happens with normal SMS contacts) I could send SMS messages fine and others could receive them but all incoming texts were not coming through. I got the rep to reset my SIM, which initially seemed to work and I got a flood of missed messages but after a few minutes new ones stopped coming in again.


5G is actually working fine for me and I'm getting faster data speeds at home than I did on my previous phone. I can only test regular 5G, I am not anywhere near mmWave if Cricket happens to support that. I was getting 80mbit download speeds where I used to get around 10-20 from my iPhone X, and I'm seeing the phone idle at 2 bars much of the time now whereas when I randomly checked my iPhone X it always used to be 1 bar. So reception might be better than the iPhone X was. (I had the model with the better Qualcomm modem)

In summary, I think they have some minor things to work out but voice and data work fine so I'm satisfied with the consequences of being an early adopter. The battery life on my 3 year old iPhone X was suffering, so it was time for me to upgrade anyway.

Edit 2020-10-25: See my two follow up posts. As of 2 days after launch, both of the problems I was having are now resolved.

Almost everything running smoothly for me. I am having the same issue with WiFi calling and not being able to activate it. One of my favorite features. Hoping it’s just some early issues that will be resolved in the next couple days.

Userlevel 1

In an update to my previous post, it looks like the SMS problem I was having is just local. I had to drive about 200 miles today to attend a wedding and when I got about 30 minutes from home I suddenly got a flood of the 14 text messages that I hadn't gotten for the past 15 hours. SMS is working fine now that I'm away from home, despite having a signal and everything else working fine.

I also got a voicemail notification, (so I guess those were not working either) which was a message from Cricket support saying they were trying to reach me about the ticket I placed for Wifi Calling not working. The voicemail message said since they could not get ahold of me they were closing the ticket. That's kind of rude, but I'm glad to see I wasn't the only person unable to turn on Wifi calling so hopefully enough people contact support that they get it dealt with.

The SMS problem could have existed on my old phone and I never noticed because I always had Wifi calling enabled. Who knows. Either way, it looks like the main problem I was having was specific to my area and I'm hopeful that if they get the ability to enable Wifi calling fixed then everything might be better.

It says that the iPhone 12 and 12 pro are available ONLINE and IN STORES but I have called my surrounding locations and they say they will not have either of the 2 in store until next month!!!????!!!

Userlevel 1

One hopefully final follow up to my previous two posts. When I got back home today from the traveling I did yesterday SMS was still working fine. And 4 hours later it is still working. Sunday evening I tried to enable Wifi calling again. That worked on the 2nd try and it is now enabled for me.

So at this point everything is working great for me with an iPhone 12 Pro on Cricket's network. I guess they just had to finish getting things ready over launch weekend. If anyone was waiting to make sure things were okay before upgrading, I think they're good now at least in my experience.