Login changes to my account and the Cricket app

  • 25 January 2022
  • 6 replies

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Hey Cricket Nation!

Like my father and his obsession with his sports car, Cricket is always tinkering underneath our hood to bring the best performance to our customers. We have been laser focused on upgrading our systems to add more security and protection to customers that use our digital services. Yay!:tada: We are instituting a single sign-on process that will bring speed and an additional layer of safety to the sign on process.

Unfortunately, we have hit some bumps in the road while upgrading our systems :tired_face: . If you have tried to sign into the myCricket app recently, you may have noticed that your login information wasn't accepted. Chances are that you use an email address to sign into our systems. The new upgrade requires users to sign in with a user name versus their email address (re: safety).

Don't worry. We have a solution. You just have to create a new user name and password to have access to all of your account information.

One small step to ensure that your account information is safer and access is quicker. An email from Cricket has been sent to all users that have been affected by this change. We are sorry for any inconvenience this may cause. 


As always, thanks for being apart of the Cricket Nation!

6 replies

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  1. Open your Settings app.
  2. Tap Google and then Mobile data plan.
    • To check your plan: At the top, see your current data plan status.
    • To buy more data: Under "Buy data," tap the offer you want. Then tap Buy.
    • To control notifications: Under "Notifications," turn the kinds of notifications on or off.

Tip: If you get a notification that you're low on data, tap Add more data. Your "Mobile data plan" setting will open.

Fix issues with buying mobile data

If you don't see the "Mobile data plan" setting

Your carrier likely doesn't work with this service. Contact your carrier for info.

If you can’t buy mobile data through your settings app

  • Check that you have an existing plan with your carrier.
  • Check that you have a valid payment method with your carrier.
  • If your payment method is a prepaid account balance with your carrier, check your balance amount.
  • If you use more than one SIM card, set the SIM card for which you want more data as your default.
  • Install any updates for your apps and services. uk 49s teatime result

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